Trainee IT Support

Dovetail Recruitment Ltd
Poole, UK
11 Sep 2019
11 Oct 2019
Contract Type
Full Time
Trainee IT Support job in Poole

We are currently working with a stable and growing organisation in Poole in Recruiting for someone with an IT qualification or a small amount of IT experience to take on a Trainee IT Support job in Poole. This company provides excellent software products and solutions to commercial clients across the UK. This is an exciting opportunity to become part of a friendly, stable and professional team in a company who value their staff members in a Trainee IT Support role.

The successful candidate will be responsible for being the main point of contact for clients who have questions, queries or issues with the software provided by the company through telephone support within the Poole office.

Duties and Responsibilities:
  • Logging new tickets and keeping existing tickets up to date.
  • Acquiring updates from Support Analysts on existing tickets and feeding information back to the customer.
  • Providing a quick first response to customers.
  • Providing basic IT technical support, resolving tickets at the point of logging where possible.
  • Communicating with the department when high priority tickets are logged and/or when tickets are chased.
  • Relaying updates from Support Analysts to customers.
  • Setting customer expectations in terms of timescales and required actions.
  • Maintaining account and customer records within the CRM system.
  • Recommending new knowledgebase articles and suggesting edits to existing articles based on tickets being logged.
  • Establishing 'support tunnel' connections to customer sites.
  • Applying patches to customer systems.
  • Providing technical services to set up new PCs and printers.

Knowledge and Experience
  • Qualification at degree level or equivalent in related subject
  • Excellent communication and customer service skills
  • Ability to find and resolves problems
  • Experience of 1st Line Support advantageous

Salary and Benefits
  • £18,000 with annual reviews
  • Excellent Company Benefits Package
  • Monday - Friday 8.30am - 5.30pm
  • 22 - 25 days holiday
  • Free Parking

This Trainee IT Support job in Poole would suit candidates who are looking for an IT support position where they can develop their skills and progress.

If you are interested in this Trainee IT Support job in Poole , position please click on Apply Now.

Alternatively to find out more, or to see other opportunities that we have available please visit our website.

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