Engineering Service Manager

Recruiter
Energi Recruitment Services Ltd
Location
Sandy, UK
Salary
Competitive
Posted
16 Aug 2019
Closes
07 Sep 2019
Ref
1236831167
Sector
Engineering
Contract Type
Permanent
Hours
Full Time
Role:
-To develop and implement a site team for both quick response and scheduled work from within our companies existing workforce plus dedicated service personnel.

-To develop the maintenance and repair services offered to our customers ?

-To maintain a profitable site service department

Responsibilities:
- Fielding telephone enquiries regarding breakdowns and maintenance
- Plan and coordinate all site work including risk assessments.
- Follow up all service visits and acting appropriately on the feedback.
- Maintain standards of site work, with regard to customer satisfaction and profitability
- Prepare quotes using EFACS for site work taking into account the key issues, balancing cost effectiveness with timely service.
- Supervise our service personnel, with the relevant line manager
- Identify required training for our service team including machine operation, system operation and customers and company site rules
- Identify and record a pool of suitable personnel for site work.
- Recruit for the service department
- Verify expenses claims and hours for service team.
- Keep accurate records of chargeable and non-chargeable work and liaise with Technical Office re invoicing
- Ensure that parts used by the service team are booked out.
?

Planning:

- Identify resourcing issues and recruitment requirements in a timely manner

- Promote and develop chargeable service work

Person Spec

- Hands on

- worked up through the ranks with an engineering background mechanical, electrical etc.

- Self starting, Trustworthy, Smart , Organised, numerate, and a good communicator verbally and in writing.

- Good manner with customers

- diplomatic, concise, straightforward, reliable.

- Good manner with colleagues, able to get other departments 'on side'

If this is you then please send your CV ASAP!!

Similar jobs

Similar jobs