Applications Support

Coast Specialist Recruitment
Loughton, UK
27 Aug 2019
15 Sep 2019
Contract Type
Full Time
We are currently recruiting for a long established Lender who is now looking for additional administrators to join.

Main Duties and Responsibilities
  • To be responsible for the manual processing of first time customer applications.
  • The process includes confirming the customer's personal details and carrying out affordability assessments and ensuring the customer fully understands our product.
  • Offering a friendly and helpful point of contact and ensuring all our customers are treated fairly
  • Listening to customer queries to ensure the best outcome is achieved for customer, whilst providing excellent customer service
  • Achieving daily and monthly individual targets, which will help the growth of the department and company
  • Follow the company's responsible lending policy and ensure a responsible lending decision is made
  • To answer a high number of incoming calls and make outbound calls to customers. Communication may be required by email also.

Person Specification /Skills/Education and Attributes:
  • GCSE grade C or above in English and Maths
  • Familiar with the financial services marketplace or regulated environment- desirable
  • Confident telephone manner - Experience in telephone work is desirable
  • Strong written and verbal communication
  • Excellent communication at all levels
  • A personable approach
  • Good listening skills
  • Accurate attention to detail
  • Ability to manage own work load and meet strict deadlines
  • Work as an effective team member - be co-operative, support others
  • Excellent customer service - ability to provide solutions
  • Strong interpersonal skills, good negotiation skills
  • A knowledge of computers and office software
  • Excellent administrative skills

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