Applications Support

Recruiter
Coast Specialist Recruitment
Location
Loughton, UK
Salary
Competitive
Posted
27 Aug 2019
Closes
15 Sep 2019
Ref
1236830946
Contract Type
Permanent
Hours
Full Time
We are currently recruiting for a long established Lender who is now looking for additional administrators to join.

Main Duties and Responsibilities
  • To be responsible for the manual processing of first time customer applications.
  • The process includes confirming the customer's personal details and carrying out affordability assessments and ensuring the customer fully understands our product.
  • Offering a friendly and helpful point of contact and ensuring all our customers are treated fairly
  • Listening to customer queries to ensure the best outcome is achieved for customer, whilst providing excellent customer service
  • Achieving daily and monthly individual targets, which will help the growth of the department and company
  • Follow the company's responsible lending policy and ensure a responsible lending decision is made
  • To answer a high number of incoming calls and make outbound calls to customers. Communication may be required by email also.

Person Specification /Skills/Education and Attributes:
  • GCSE grade C or above in English and Maths
  • Familiar with the financial services marketplace or regulated environment- desirable
  • Confident telephone manner - Experience in telephone work is desirable
  • Strong written and verbal communication
  • Excellent communication at all levels
  • A personable approach
  • Good listening skills
  • Accurate attention to detail
  • Ability to manage own work load and meet strict deadlines
  • Work as an effective team member - be co-operative, support others
  • Excellent customer service - ability to provide solutions
  • Strong interpersonal skills, good negotiation skills
  • A knowledge of computers and office software
  • Excellent administrative skills

This job was originally posted as www.totaljobs.com/job/87631038

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