1st Line Support Engineer

Macclesfield, UK
16 Aug 2019
09 Sep 2019
Contract Type
Full Time
1st Line Support Engineer

Location: Macclesfield, SK10 2XR

Salary: £20,000 to £25,000 per annum

Hours of Work: Mon-Fri 9am-5.30pm

About the Company:

With global offices based in UK, USA, Germany & Hong Kong, this world leader in online product personalisation software are looking for a 1st line technical support engineer based at their Head Office in Macclesfield.

If you're dedicated, motivated to succeed and looking to work with like-minded people who believe in creating innovative solutions for their customers, then this is your opportunity to shine! Product specific training will be provided in-house.

Our client is conveniently located just outside the centre of Macclesfield which has good transport networks & is easily commutable from Manchester & surrounding areas.

1st Line Support Engineer Responsibilities:
  • Providing excellent technical support to all customers via phone, live chat & internal ticketing system.
  • Manage the escalation and communication of software issues.
  • Deal with client queries quickly and professionally - retaining ownership until query is addressed fully.
  • Verification, accurate classification and recording of queries into the internal ticket management system.
  • Signposting customers to appropriate knowledge base documentation or assigning tickets to an appropriate member of the team.

1st Line Support Engineer Requirements:
  • Previous experience in a similar Technical Support role would be beneficial, but not required
  • Excellent written & verbal communication skills
  • Ability to quickly understand technical issues & resolve accordingly
  • Ability to manage priorities
  • Strong organisational & customer service skills

1st Line Support Engineer Benefits:
  • Competitive salary
  • Collaborative, cross-functional team culture
  • Contributory pension scheme.
  • Challenging and rewarding work
  • Free on-site parking
  • Performance related rewards & recognition initiatives
  • Generous retail partner discounts & many more staff perks!

If you think that you are suitable for this 1st Line Support Engineer role, please apply now!

Similar jobs

Similar jobs