1st Line Support Engineer

Recruiter
TalentSpa
Location
Macclesfield, UK
Salary
Competitive
Posted
16 Aug 2019
Closes
09 Sep 2019
Ref
1236830715
Contract Type
Permanent
Hours
Full Time
1st Line Support Engineer

Location: Macclesfield, SK10 2XR

Salary: £20,000 to £25,000 per annum

Hours of Work: Mon-Fri 9am-5.30pm

About the Company:

With global offices based in UK, USA, Germany & Hong Kong, this world leader in online product personalisation software are looking for a 1st line technical support engineer based at their Head Office in Macclesfield.

If you're dedicated, motivated to succeed and looking to work with like-minded people who believe in creating innovative solutions for their customers, then this is your opportunity to shine! Product specific training will be provided in-house.

Our client is conveniently located just outside the centre of Macclesfield which has good transport networks & is easily commutable from Manchester & surrounding areas.

1st Line Support Engineer Responsibilities:
  • Providing excellent technical support to all customers via phone, live chat & internal ticketing system.
  • Manage the escalation and communication of software issues.
  • Deal with client queries quickly and professionally - retaining ownership until query is addressed fully.
  • Verification, accurate classification and recording of queries into the internal ticket management system.
  • Signposting customers to appropriate knowledge base documentation or assigning tickets to an appropriate member of the team.

1st Line Support Engineer Requirements:
  • Previous experience in a similar Technical Support role would be beneficial, but not required
  • Excellent written & verbal communication skills
  • Ability to quickly understand technical issues & resolve accordingly
  • Ability to manage priorities
  • Strong organisational & customer service skills

1st Line Support Engineer Benefits:
  • Competitive salary
  • Collaborative, cross-functional team culture
  • Contributory pension scheme.
  • Challenging and rewarding work
  • Free on-site parking
  • Performance related rewards & recognition initiatives
  • Generous retail partner discounts & many more staff perks!

If you think that you are suitable for this 1st Line Support Engineer role, please apply now!

Similar jobs

Similar jobs