Settlement Support Manager

Liverpool, UK
27 Aug 2019
14 Sep 2019
Contract Type
Full Time
Are you passionate about helping people and delivering a quality service?

Do you pride yourself on your ability to lead and motivate a team?

Consider the role of a Settlement Support Manager at Reed in Partnership!

Reed in Partnership have recently been awarded the Advice, Issue Reporting & Eligibility (AIRE) support project to help Asylum seekers, who have received a positive decision from the Home Office, to settle into their new life, working in partnership with Migrant Help UK. This is a fantastic opportunity to join a brand new team and work to make a positive impact to the lives of Asylum Seekers.

What the job is about

As a Settlement Support Manager, you will be responsible for leading and managing a small team of Settlement Support Advisers ensuring effective performance, productivity and wellbeing. In addition you will also be required to work on your own reduced caseload providing advice, guidance and support to our service users such as accommodation, benefits, applying for National Insurance Numbers, meeting with the Jobcentre Plus and other relevant public services. Therefore, your overall responsibility will be for the team performance, meeting targets and your caseload.

Your day-to-day responsibilities will include:
  • Providing advice and guidance to service users predominately over the phone.
  • Leading and motivating your team, driving performance and continuous improvement.
  • Signposting services users to the appropriate pathway such as housing, benefits, employment and more.
  • Manage current stakeholder engagement and source new relationships with local authorities.
  • Responsible for coordinating your team's diaries to ensure all Service Users are contacted in line with contractual obligations and managing resources effectively.

Please note you will be required to travel to our Wakefield office, once a week, as part of your team will be based there. Please only apply if you are happy undertake this travel.

What's in it for you?

Alongside a generous base salary and great flexibility with your working schedule, we offer training, development and progression opportunities. With the chance to dramatically make a difference to the lives of Asylum Seekers and their families, this role offers immense job satisfaction.

Required Skills and Experience
  • Experience of working in an Advice & Guidance, customer facing environment, working to minimum service levels e.g. Welfare Adviser, Immigration Adviser, Support Care Adviser.
  • Experience of people management or team leadership, including coaching, supporting and mentoring.
  • Excellent verbal communication.
  • Experience of or willingness to work on a predominantly telephone based service.
  • Proactive individual who thrives in an autonomous environment.
  • Experience of working with multiple stakeholders.
  • Strong administration skills including database/system input.
  • A minimum of 2 A-Levels or an equivalent Level 3 Diploma.

Disability Confident Commitment

We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria.

This job was originally posted as

Similar jobs

Similar jobs