Service Delivery Manager

Recruiter
People Source Consulting Limited
Location
Bristol, UK
Salary
Competitive
Posted
16 Aug 2019
Closes
24 Aug 2019
Ref
1236830212
Contract Type
Permanent
Hours
Full Time
Service Delivery Manager - Central Bristol (BS1) - up to £45,000

A great opportunity to join a rapidly growing Bristol based software house. Delivering cutting edge, bespoke software solutions to a variety of sectors.

Having experience substantial year on year growth over the last couple of years our client is keen to add to the team.

Are you an experienced Service Delivery manager who has prior knowledge of working within the software industry? Are you looking to re-ignite your career development within a fast paced, successful, growing company? If yes - then please read the details below and if keen to hear more please apply with latest CV or call 0117 922 7000 for more details.

What will you be responsible for?

*Ensuring that support services are planned and delivered in line with business objectives, budgets and agreed contractual obligations and expectations, with the intention of creating a positive, collaborative customer journey from bid to service delivery execution.
*Provide software support and infrastructure services to a number of key customers.
*Responsible for a defined group of different services and work proactively to improve the effectiveness and efficiency of our service delivery.
*This is a pivotal customer-facing role and will suit someone who relishes the challenge of conflicting priorities, balancing the requirements of both internal and external stakeholders.

What types of skills and experience are we looking for?

Essential:
*University education or equivalent industry experience
*Minimum of 3 years management experience working in either support function or
*software delivery
*Proven commercial experience and awareness
*Demonstrable experience of team financial management and reporting
*Demonstrable experience of managing SLAs and related analyses of performance
*Experience of working with teams

Desirable:
*ITIL experience and/or qualification
*Bid writing experience
*Experience of costing, feasibility and management of support contracts
*5 years software application support function management experience

People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy.

People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.

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