APPLICATION SUPPORT ANALYST

Recruiter
Networkers
Location
Chelmsford, UK
Salary
Competitive
Posted
16 Aug 2019
Closes
31 Aug 2019
Ref
1224504317
Contract Type
Permanent
Hours
Full Time
Description

The role will work within the Applications Support Team of IT Department to support applications to improve the efficiency and effectiveness of processes throughout the user base. Responsible for interaction with local operational teams, corporate IT, client IT and Elected Members when required.

Key Responsivities

To provide functional support for a range of business applications ensuring efficient resolution of issues along with communication with the user.
Identify opportunities for system improvements in order to continually improve the service provided.
Liaising with other team members to identify and implement best practises to drive improvements to local systems and application support across the business.
Work with suppliers to resolve support issues.
Liaise with the Service Delivery team and wider Application Support team to enhance and improve service.
To ensure new software releases are thoroughly tested prior to release into the production environment.
Ensure all issues raised are recorded and updated in the RJ ticketing systems through the issues lifecycle.
To develop and maintain all appropriate documentation for the systems being supported
The creation & maintenance of new & existing training materials.
To arrange and support the rollout of IT training as appropriate.
Actively promote the company's commitments in relation to environmental awareness and sustainability.Experience

Demonstrable experience in ICT or business solutions.
Experience of Microsoft Dynamic 365
Proven ICT support skills.
Proven system management skills.
Proven excellent written communication skills
Knowledge of ICT industry developments
Required to be mobile and therefore a FULL, CLEAN driving licence and use of car if not provided
Ability to prioritise own work to support business priorities.
Ability to work autonomously and manage conflicting priorities.
Ability to build and maintain effective working relationships with key people both internally and externally.For more information please feel free to get in touch via LinkedIn -/ mark-azure-recruitment or by email - Mark (dot) Blackwood (at) networkerstechnology (dot) com or give me a call - the number listed in the advert is my direct dial.

Networkers acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc.

Gattaca Plc provides support services to Networkers and may assist with processing your application

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