Technical Account Manager (Italian)

Recruiter
Google
Location
Lambeth, UK
Salary
Competitive
Posted
16 Aug 2019
Closes
20 Aug 2019
Ref
1236766210
Contract Type
Permanent
Hours
Full Time
About the job gTech Global Customer Care (gGCC) team generates solutions that help our Sales teams and advertisers. These solutions need to be scalable to support customers worldwide. In addition to troubleshooting on the customer side, we work with Sales, Product, and Engineering teams within Google to develop better tools and services to improve our products based on the evolving needs of our users. As a cross-functional and global team, it's our job to help keep the lights on and the ads fresh.
As a Technical Account Manager, you will serve as liaison between our biggest partners and Google's Engineering and Sales teams. In this role, you will identify new opportunities where our products can better help our partners' businesses. You also possess effective tech skills to troubleshoot some of the toughest issues but have valuable soft skills as well. Our suite of products is constantly growing and gTech Publishers help us understand exactly what our partners need.Google creates products and services that make the world a better place, and gTech's role is to help bring them to life. Our teams of solution-oriented trusted advisors support millions of customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers' complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.To learn more about gTech, check out our video. Responsibilities Help partners by delivering innovative and scalable solutions to their challenges, troubleshooting their issues, and performing implementation reviews.Assist clients in the adoption of new products via upgrades and migrations to develop their long-term success and improve product offerings by providing client feedback on features to Product Management and Engineering.Guarantee the technical aspects of client integrations by providing necessary documentation and technical guidance.Advocate new product features and ensure the resolution of technical challenges.Analyze and optimize the development of existing clients to ensure their success. Qualifications Minimum qualifications:Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience.Experience with SQL and coding in languages such as Python or Java.Experience troubleshooting web technologies, such as XML, JavaScript, Flash, and HTML.Ability to speak and write in English and Italian fluently and idiomatically.Preferred qualifications:Ability to work across geographically dispersed functions with excellent collaboration skills.Excellent data analysis and data-driven decision-making skills.Excellent organizational and project management skills.Excellent attention to detail.Excellent written and verbal business communication and presentation skills.
Note: By applying to this position your application is automatically submitted to the following locations: London, UK; Dublin, Ireland

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