Account Manager - Operational Fund Services

Recruiter
SS&C Technologies
Location
Lambeth, UK
Salary
Competitive
Posted
16 Aug 2019
Closes
20 Aug 2019
Ref
1236766166
Contract Type
Permanent
Hours
Full Time
Account Manager - Operational Fund Services

Location:
London, UKDescriptionDepartment OverviewThe role is based within our EMEA Funds Services team. EMEA Fund Services is the department within SS&C primarily focused on providing MBO and Administration services for Hedge Funds / Fund of Funds / Institutional Asset Managers as well as Family Wealth offices. There are 3 groups, with 2 based in London and one in Dublin.Position OverviewSS&C are seeking an Account Manager with a strong Operations background in its London office based near St Pauls.The position involves actively managing the service deliverables to our clients by working with the client aligned service group to ensure all end to end service deliverables are met on a daily basis. The successful applicant will need to work across the internal service groups and will be expected to understand the day to day operational processing. The successful applicant should be building partnerships with their clients and ensuring that the services we provide allow the client to grow their business confident in our performance. ResponsibilitiesClient Service/Delivery Management (this includes but is not limited to);Account Manager for a number of EMEA Fund Administration clients; typically Hedge Funds and Asset ManagersWork closely with clients to understand their needs and service requirements and formulising account plansFacilitating and chairing regular in person service review meetingsResponsible for managing client issues and projects through to satisfactory resolution across all functionsAbility to build effective relationships with key internal and external stakeholders at all levels.Ensure all services are provided to clients in accordance with the contracts and any service level agreementsOwnership of client delivery, including though not limited to, oversight and accountability of the day to day processing activities which include all facets of Fund Administration; Middle Back Office, Fund Accounting, and Investor ServicesUnderstand and manage client change requests through to completion. Acting as a partner and looking at the best solutions to any request or proposed process changes.Manage investor due diligence questionnaires and presentationsCoordination of SS&C Fund Administration Board Reports and presenting at the quarterly Board MeetingsIndirect management of client aligned production service teams across multiple locationsProvide regular updates to senior management on the client service meetingsAble to provide system demos / training as and when required to the clients and discuss forthcoming changes to those systems.Client on-boarding, working with the Implementations team to ensure all services subscribed for are included, all testing carried out and sign off from all relevant departments and the client is achieved before the launch dateAdditional ResponsibilitiesBusiness Development Identify process and system improvements across all functionsInvestigate potential opportunities for account growth and new businessDevelop ideas to increase revenue from existing and new clientsRespond to and follow up on request for proposal (RFP's)Assist the sales team in their efforts to attract new business; participate in presentations on SS&C's service solutions to prospective clients and consultants.Facilitating and participating in meetings with external parties such as; Prime Brokers, Custodians, Counterparties, and Vendors to discuss service delivery, and market trends and initiatives that could impact our client base or improve our product offering.Keep abreast of industry wide changes affecting clients and work with them to understand the impact. How these changes will affect their business model whilst ensuring we are able to provide STP solutions.OperationsTrade processing, trade matching & affirmation, reconciliations, collateral management, payments, reportingNAV Production, Daily P&L delivery , Trade Processing , Reconciliations and reportingAssessing operational performance through analysis of data and metricsDelivering operational efficiencies through automation and STP of processesStandardisation of internal processesManagement of 3rd party vendor relationships; market research and ensuring SS&C are utilizing best of breed solutions in the market placeOversight and Management of Prime Broker and Custodian relationshipsOversight of operational error reports; assessment of control failure and management of control improvementsMaintain a robust risk and control frame work around our operational processesExperience, Skills & QualificationsDemonstrated track record of strong client management in the financial sector Knowledge of OTC product lifecycle (collateral, reconciliations, settlements)Listed operations experience Solid understanding of operational risk and controls.Intelligent, professional, confident and presentableAbility to work independently and in a team under tight deadlinesKeen to learn and develop and lead by exampleCompany OverviewSS&C Technologies, Inc. provides mission-critical software and software-enabled services for the global financial services industry. SS&C was founded in 1986 by William C. Stone and went public in 1996. SS&C employs a disciplined and highly focused acquisition strategy to increase the breadth and depth of its product and service offerings and capitalize on evolving market opportunities. Since 1995, SS&C has acquired 46 businesses with products, services and/or technologies in existing or complementary vertical markets. SS&C has more than 8,200 employees worldwide. Our head office is located in Windsor, Connecticut with offices throughout North America, Europe, Asia Pacific and Australia. SS&C provides the global financial services industry with a broad range of highly specialized software, software enabled-services and software as a service (SaaS) solutions for operational excellence. We deliver mission-critical processing for information management, analysis, trading, accounting, reporting and compliance. Our clients manage, in aggregate, over $44 trillion in assets and choose SS&C as their preferred vendor for our expertise.SS&C acquired GlobeOp in 2012, Advent Software in 2015, Citi Alternative Investor Services in 2016 and Wells Fargo Global Fund Services in 2016. SS&C is the leading independent provider of cloud-based fund administration services and software for the alternative investment industry, including hedge funds, fund of funds, private equity funds and managed accounts.Are you a returning applicant?Previous Applicants:Email:Password:
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