Business Development Manager / Account Executive

Recruiter
LivePerson, Inc.
Location
Lambeth, UK
Salary
Competitive
Posted
16 Aug 2019
Closes
20 Aug 2019
Ref
1236765987
Contract Type
Permanent
Hours
Full Time
Liveperson is an expert based culture, built on the drive and passion of smart people! Our business is growing and we are looking for people like you!LivePerson is the global leader in conversational commerce solutions and we aim to make life easier by transforming how people communicate with brands. Our 18,000 customers, including leading brands like Citibank, HSBC, Orange, Virgin Atlantic, RBS and Liberty Global, use our conversational commerce solutions to orchestrate humans and AI, at scale, and create a convenient, deeply personal relationship - a conversational relationship - with their millions of consumers.Over the next three years, our goal is to transform the 268 billion analogue phone calls between a brand and it's consumers to digital on the LiveEngage platform. By doing this, we enable consumers to get back time and experience a more connected relationship with the brand in which sales, service, marketing, branches, stores, and contact centre's become a unified experience. The successful candidate has an opportunity to join a highly outstanding team within a fast-paced and successful organisation.To provide a first-class level of business development to the largest OEM prospects across EMEA. This will involve pro-active business development and professionally servicing your portfolio as it builds. To maximise revenues and deliver profit expectations, by persuading and motivating the key buyers, influencers and decision-makers. Minimising churn as well as selling additional products within the LivePerson portfolio are essential parts of the role.To do this you must thoroughly understand the fundamentals of your client`s/prospects business, pricing metrics and financial management and, be an industry expert. Working within the regions and offices of the larger accounts, you will work closely with The Sales Director EMEA, to ensure that the most suitable products are adopted by the businesses you are dealing withKey Responsibilities:To establish and develop senior level strategic relationships (at head office) in order to generate revenues, maximise profit and increase market shareThe construction and implementation of clear strategic plans to consolidate your partnership relationships and gain valuable business. This will include identifying/creating new commercial opportunities and delivering high-quality, tailored propositions as well as negotiating group contractsTo develop and maintain an understanding of your clients` business, their customers and their market context. This may include working with them on specific strategic issues, digital tactics, budgeting decisions, competitive assessments, technology and partnership marketingTo source and prepare relevant research appropriately in order to accelerate progress and/or gain commitment face-to-face and/or over the telephone.To pro-actively and regularly provide clients with relevant industry and business information.To use your account knowledge to correctly position solutions and deliver high quality, effective and value-added services. This includes recognising and dealing effectively with competitor threats and making sure that all communications, reports and presentations are of the highest standard, meeting the commercial needs of your clients.To be the internal expert on the wider conversational commerce landscape and how that marketplace pertains to our clients and effectively communicate as suchTo input and maintain customer records (on Salesforce CRM) with accurate, high quality information in order to enable effective forward-planning, maximise the success of all initiatives and maintain an up-to-date knowledge of customer activity. All client conversations and transactions must be clearly documented.To identify market trends and maintain a high level of knowledge of the latest industry news and competitor activityTo attend, prepare for and participate in one-to-one and team meetings that will review/guide performance (including appraisals), share/progress ideas and initiatives, communicate objectives and agree sales plans/focusTo recognise the importance and benefits of effective team working, assisting colleagues and providing cover as and when required. Plus maintaining effective communication links with other teams/departments across the businessTo attend internal/external training sessions as and when appropriate to increase skill set. Be responsible for continually updating your product, market and competitor knowledgeTo act as an effective, professional ambassador for the company at all external events, conferences and presentations when required.To handle customer complaints or enquiries when appropriate and own the enquiry to completionTo undertake special projects and tasks as and when requiredSkills and Attributes:Inter-personal skills that enable you to work with people at all levels. Must be credible and comfortable dealing with and presenting to senior company execs and directors. Must be able to build rapport and build long-lasting relationshipsExcellent selling, presentation, communication and negotiation skills that allow you to inform, advise and influence others clearly - both face-to-face and over the telephone.Strategic thinker with the ability to research, analyse and implement new ideasOutstanding organisational and time management skills that allow you to manage your own time effectively and work to tight deadlines with an eye for detail and a calm approach when under pressureBe able to professionally and competently put together sales proposals and quotations.Ability to be flexible and comfortable in a fast-moving performance-led environment. Adaptable and able to read a situation and create the right impressionSelf-motivated and results-orientated - with the ability to work on own initiative; demonstrate consistently sound judgement and creative thinkingAble to get on with others and be a team player. Desire to be part of and contribute to the success of a fast-growing organisationPersonal commitment to improving one`s own knowledge as well as sharing best practice skills with colleaguesDevelop the way forward and set up clear channels for communication, building a partnership ethos, not just a supplier of online advertising relationshipContribute to the sales team and assist other departments such as Product as and when required to ensure best practice and sharing of knowledgeHave proven experience of managing and owning senior client/stakeholder relationships, with responsibility for account development, financials and management.We care about you.LivePerson works hard to create a positive employee experience. Your life outside of the office is important to us. We support our teams with competitive benefits and paid time-off that enables our family to take the time they need to recharge.We want you to feel part of our LivePerson family. Team events, daily snacks and happy hours on occasion will help you settle quickly into your new workplace.You can read more about LivePerson and Our Principles here - Our company believes equal opportunities for both genders is something that has been overlooked for too long.To shake up the industry, LivePerson CEO Robert Locascio recently launched the Equal AI initiative - established to focus efforts on eradicating gender bias in AI engineering. We are also keen on getting women enthusiastic about software engineering by sponsoring "WomenHack" and "Female's Favor{IT}e Conference" events globally.LivePerson provides equal employment opportunity without regard to an applicant's race, color, age, national origin, religion, sex, gender identity or expression, sexual orientation, veteran status, disability, pregnancy, genetic information, or any other status protected under applicable law.#LI-AH1

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