Recoveries Team Leader

The Workpoint
Manchester, UK
16 Aug 2019
18 Aug 2019
Contract Type
Full Time
Develop your career in Law! We are looking for a Recoveries Team Leader to manage one of the teams in the Recoveries unit of a leading law firm in Manchester. The role offers exceptional Team Leader development opportunities both in the Recoveries unit and other departments / disciplines in the firm, including training for those wishing to qualify.

Applications will be considered from candidates with existing team leader experience as well as those with Recoveries experience who are ready to step up to a Team Leader role.

The successful Recoveries Team Leader applicant will coach the team and support them with technical knowledge whilst managing your own caseload and meeting team KPI's. You will undertake case / performance reviews with team members, identify training needs and provide appropriate guidance.

Recoveries Team Leader responsibilities include:

* Ensuring high levels of employee satisfaction and productivity

* Identifying and implementing improvements

* Providing technical supervision and deliver high quality customer service

* Delivering operational performance in line with agreed targets

* Ensuring consistent and timely billing.

* Ensuring consistent and effective response times, escalation processes and delivery of SLAs

* Maintaining a personal caseload

* Managing the end to end operational process for claims handling

* Quality control and audit processes

* Contributing to wider operational projects

* Ensuring that training needs are identified and delivered

Recoveries Team Leader Personal Specification

* Previous management experience in a legal services environment is preferred, but candidates with Recoveries experience who are ready to step up to a leadership role are welcomed

* Cilex, Solicitor or similar qualification would be beneficial but is not essential

* Ability to display a pleasant manner at all times, and being assertive when needed

* Excellent IT skills, particularly in Microsoft packages

* An excellent eye for detail, quality and accuracy

* A focused client service approach (essential)

* Team oriented with a flexible, can-do attitude

* Ability to communicate clearly and concisely both orally and in writing

* Ability to multitask and prioritise workload under pressure

This is an exceptional opportunity to make your mark in a highly respected law firm with the potential to grow your career both within the Recoveries unit and in other sectors of the firm over time. In addition to good commuting links, flexible working hours, professional training and career progression, the firm offer a friendly, down-to-earth working environment, a highly competitive remuneration package fully negotiable depending upon your skills and experience, plus bonus system, training bursaries, exceptional holiday leave and pension provision.

If you have experience in Recoveries and are looking for a role with exceptional career progression in a leading law firm in the Manchester area please apply NOW, we'd like to hear from you

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