Underwriting Team Leader

Hiscox AG
Great Bromley, UK
16 Aug 2019
20 Aug 2019
Contract Type
Full Time
Job Description:
The RoleAre you a stickler for exceptional service?Do you have what it takes to establish meaningful relationships with both colleagues, brokers and customers?We're looking for quick thinkers, smart brains and proactive doers with the energy and determination to achieve results.The Specialty division within Hiscox UK is the home of some of our more specialist business, covering Events, Contingency, Media, Entertainment, Medical Malpractice, Financial Institutions and Cyber. The Specialty Central team is an underwriting team, located in Colchester, positioned within the wider Specialty Division. The team play a critical role in the new Specialty operating model and are responsible for issuing new business quotations, renewal quotes, mid-term adjustments and scheme referrals for the various Specialty teams. They work closely with the Specialty teams to deliver superb service to our broker partners and direct clients in line with the agreed strategy. As Team Leader, you will drive the performance of your team to exceed the key measures set for GWP, conversion, submission volume, cross-sell and referral rate reduction. You will also hold underwriting authority, writing new business and renewals and acting as a technical referral point.The role will provide a breadth of development opportunities and exposure to our expert underwriters and market-leading products, and is key to helping us deliver on our ambitious plans while taking further steps to an exciting and fulfilling specialist underwriting career.What You'll be doing:Develop and maintain close, effective relationships with the product heads in Speciality and their specialist teams.Ensure that the team meets key measures with regard to submission volumes, quotes, conversion and turn around timesDrive the referral reduction rates in Merlin by continual review of the cause of referral triggers and analysis of key issues and potential resolution.Support the technical development and knowledge within the team with training and referralsResponsibility for peer review of the teams quotesLook for ways to improve the effectiveness of the team, ensuring that a culture of first time resolution is prevalentLead and coach your team to ensure their broker and customer interactions are continually developed in line with the Hiscox sales coaching frameworkSupport and develop team members to ensure strong performers are stretched and appropriate action is taken against underperformanceDeliver a structured and tailored induction process for new joiners to the teamStrategic input into the running of the CST team with the Specialty Management team.Liaison with the Specialty UKSC teamsensuring compliance and conduct standards are maintained in line with the agreed conduct framework for the direct element of Specialty.
Person Specification:
Our must haves:Previous people management experience within insurance would be an advantage, although candidates who can demonstrate when they have stepped up and displayed leadership behaviours will be consideredDemonstrable drive, self-motivation and determination to achieve resultsOutstanding communication and interpersonal skills combined with a proven track record of relationship management and customer focusStrong influencing, negotiation and leadership skillsThree to five years underwriting experience.Consistently demonstrates behaviours conducive to achieving both personal and team objectives, in line with the core values of HiscoxACII qualification or current progression towards qualificationAbout HiscoxHiscox UK is a leading brand in the insurance market, recognised as setting the standards others try to emulate. We consistently deliver strong growth and exceptional returns, recruiting only the very best and empowering them to deliver. We are known for insuring the homes of the rich and famous through to the most innovative technology companies. Our customers are diverse and unique and are only united by our ability to provide specialist insurance tailored to their needs.As an international specialist insurer we are far removed from the world of mass market insurance products. Instead we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things.We insure the unique and the interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo and look for solutions. Scratch beneath the surface and you will find a business that is solid, but slightly contrary. We like to do things differently and constantly seek to evolve. We might have been around for a long time (our roots go back to 1901), but we are young in many ways, ambitious and going places. Some people might say insurance is dull, but life at Hiscox is anything but. If that sounds good to you, get in touch.#LI-LP1
Job ID:




Employment type:

Permanent - Full time



Preferred education:

A Levels or equivalent

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