ICT Support Engineer

Recruiter
Cobham Consulting
Location
Berkhamsted, UK
Salary
Competitive
Posted
19 Aug 2019
Closes
22 Aug 2019
Ref
1236636915
Sector
Engineering
Contract Type
Permanent
Hours
Full Time
ICT Support Engineer

Our client sells and supports systems throughout the UK from Scotland to Cornwall.

The ICT Support Engineer role requires the following skills and attributes -

* Ability to manage and prioritise the work load

* Understanding of Computer Software/Hardware/Networking principles & protocols including Active Directory, Windows 2008/2012 Server, Exchange 2010+

* Advanced networking experience with DNS, DHCP, VLAN & TCP/IP

* Network printing & scanning environments / Hardware trouble shooting & repair

* Full knowledge of Microsoft products / *Azure exposure plus

* Full Driving Licence / MCP qualification

Key Responsibilities are

* Prospect site surveys / suitability for software + identify additional items required.

* Customer site surveys - relevant to hardware upgrades / additions / customer courtesy visits

* Customer hardware and software installations & payment Collections

* Remote/Site Customer Hardware & Networking support

* Maintaining customer inventory on the support system

* Customer support calls : logging & closing

* Issuing Customer call out sheets for chargeable work

In-house Responsibilities

* Maintaining internal Network Hardware Infrastructure / Anti-Virus / Cloud platform

* Internal hardware/network maintenance : servers / Security / Tidiness / Safety

* Staff hardware maintenance/updates/Emails

* Maintaining sales goods stock levels / Monthly stock takes / Receiving / Storing goods

* Premises Security/CCTV Control

* Inventory register of equipment on premises

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