3rd Line Support

Ignite Digital
Bournemouth, UK
27 Aug 2019
09 Sep 2019
Contract Type
Full Time
Level 3 Service Desk Analyst / 3rd Line Support

Are you looking to be a key member of a support team dedicated to keeping critical IT systems and services in working order?

My client is looking for a passionate 3rd Line Support agent to assist with end to end management of incidents and service requests either with a first-time fix or escalating to the appropriate party defined in the SLA.

As a central point of contact, you will be expected to assist the Service Desk Leader in being the face of a friendly and efficient support team.

Required skills:

- 5+ years experience in IT support with at least 2 years as 3rd line (Or similar)

- Understanding of ITIL principles

- Demonstrable experience in infrastructure and application support

- Experience of logging and classifying service requests

- Working knowledge of Network Infrastructure & System Components.

- Expert knowledge in Microsoft Products (Win 10, O365 etc)

- SolarWinds

Hours of work:

37.5 per week


Up to £31,000

Ignite Digital Talent are committed to equal opportunities, and welcome job applications from all who are qualified and eligible to work in the UK, regardless of colour, ethnic or national origin, race, gender, sex, disability, age, sexual orientation, religious or political beliefs, marital status or family circumstances.

This job was originally posted as www.totaljobs.com/job/87552651

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