Agresso HR Payroll Consultant

arvato UK
Swansea, UK
15 Aug 2019
21 Aug 2019
Contract Type
Full Time
Company description:

Bertelsmann is a media, services and education company that operates in about 50 countries around the world. It includes the broadcaster RTL Group, the trade book publisher Penguin Random House, the magazine publisher Gruner + Jahr, the music company BMG, the service provider Arvato, the Bertelsmann Printing Group, the Bertelsmann Education Group, and Bertelsmann Investments, an international network of funds. The company has 117,000 employees and generated revenues of €17.1 billion in the 2015 financial year. Bertelsmann stands for creativity and entrepreneurship. This combination promotes first-class media content and innovative service solutions that inspire customers around the world

Job description:

Agresso HR Payroll Consultant

Llansamlet Swansea

Salary £49,000 (dependent on experience) including Bonus and Benefits

40 Hours a week Monday to Friday

We have a fantastic opportunity in our Swansea office we are looking for an experienced Agresso HR Payroll Consultant to join our team in Swansea. You will need to be self-driven and ambitious and be able to work on your own initiative.

The Agresso Consultant's primary responsibilities will be to technically support and develop the configuration of the Agresso solution for ISSC1 in the areas of HR, Payroll. This role will also translate business requirements into solution design and functional requirements and will be responsible for documenting Agresso software configuration.

Primary Accountabilities and Deliverables:

    Responding to support calls escalated from the service desk and operational areas
    Maintenance of up to date call and problem records in the appropriate service management system.
    Communication of problem status or resolution to the end user/customer help desks as required.
    Respond to change requests, this includes carrying out an initial impact assessment, making configuration changes and coordination of testing.
    Supporting bespoke configuration developments
    Carry out detailed design within functional areas to ensure that the design follows the functional area design principles and will not negatively impact existing configuration
    Ensure documentation is maintained in the appropriate repository.
    Document and deliver configuration changes in line with the SSC change control policy.
    Prototype solutions in the sandbox as part of continuous improvement.
    Troubleshoot and resolve complex customer environment problems

    Essential Skills and Attributes.

      Multiple Agresso ERP implementations in a Consulting role (may include experience with other ERP solutions)
      In-depth software knowledge of HR, Payroll
      Working in a live support environment to produce a product or service within specified timeframes and budget constraints
      Specifying and delivering template solutions within a shared services environment
      Ability to interpret client business requirements to build a transformative business solution
      Ability to interpret/adapt solutions or approaches when formulating responses to issues or concerns.
      Experience in Business Process Analysis & Design and knowledge of business intelligence and reporting tools
      High level is written and verbal communication skills with senior levels of the organisation (internal and external).
      Strong relationship management, teamwork, communication, and reporting and presentation skills.
      Completed formal UNIT4 academy training for HR or Payroll
      Project Management Designation (PMP, Prince2)

      Closing Date 25th July 2019

      Nationality statement please read before applying

      Candidates will be subject to UK immigration requirements as well as Civil Service nationality rules. Unfortunately, we don't offer sponsorship for this role as you will need to go through Security Clearance.

      Arvato is an equal opportunities employer, embracing diversity in the workplace.

      Due to the anticipated high number of applications to be received, unfortunately, we are only able to respond to shortlisted candidates. If you have not had a response from us within 28 days, please consider your application unsuccessful.

      We have a strict PSL and an internal recruitment team please accept our wishes before sending unsolicited emails.

      Profile description:

      Arvato is a trusted business outsourcing partner to the private and public sectors.

      We have long-term partnerships with some of the most respected companies in the UK and globally, as well as innovative public sector clients.

      We design, deliver and differentiate customer service on behalf of some of the world's most respected brands. Arvato CRM Solutions has approximately 45,000 people at more than 100 customer service centres in 27 countries speaking 35 languages. It is a part of Arvato, the world's third largest business process outsourcing (BPO) provider that provides customer services, supply chain solutions, financial services, and IT solutions, and has total revenues of €3.8 billion (FY2016). Arvato is a division of Bertelsmann.

      We are driven by technology, differentiated by experience, and powered by people. We are an equal opportunities employer, embracing diversity in the workplace.

      Company: Arvato Limited - Arvato CRM UK

      Country: United Kingdom

      State/Region: Swansea

      City: Swansea

      Postal Code: SA7 0EA

      Job ID: 37445

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