1st Line Support/Service Desk/Helpdesk - Southampton

Recruiter
Anonymous
Location
Kingston Upon Thames, UK
Salary
Competitive
Posted
27 Aug 2019
Closes
13 Sep 2019
Ref
1236079269
Contract Type
Permanent
Hours
Full Time
First Line Support/1st Line Support/Junior IT Support/ IT Apprentice/IT Administrator/ IT Technician / IT Support Engineer / IT Service Engineer / IT Support Technician/Service Desk/Service Desk Analyst/IT Helpdesk/Support Desk/Customer Product Support/Customer Support

Type - Permanent

Location - Southampton

First Line Support/1st Line Support/Junior IT Support/ IT Apprentice/IT Administrator/ IT Technician / IT Support Engineer / IT Service Engineer / IT Support Technician/Service Desk/Service Desk Analyst/IT Help Desk/Support Desk/Customer Product Support/Customer Support

First Line Support engineer required to join a busy service desk supporting both customers and on occasion internal users. The chosen candidate will be given the opportunity to be fully trained on the companies software/product so they can give high levels of first line support.

Additionally this person will provide in house support to internal users across desktop, laptop, printing and network support.

Key Responsibilities

- First Line Support to the client software customers providing help and advice across a variety of areas including software deployment, installation, licencing and configuration.

- Remote software installation/configuration/problem resolution

- Customer Administration

- Windows OS support

- Supporting internal users across help desk issues

- Customer report generation and data support

Skills & Knowledge

- 1st Line support experience with some exposure to Windows OS, Servers and Network would be beneficial

- IT Type of Qualification

- Microsoft Office

- Excellent communication skills

- Strong desire to learn/develop career within a busy service desk environment.

This is an excellent opportunity to join a market leading software solutions company.

If this sounds of interest please apply below.

This job was originally posted as www.totaljobs.com/job/87625358

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