Payment Processor

Zen Internet
Rochdale, UK
15 Aug 2019
22 Aug 2019
Contract Type
Full Time
Payment Processor
Over the last 23 years, Zen Internet has grown from a pioneering ISP into a company that provides the full range of data, voice and hosting services to business and residential customers across the UK.
An opportunity has arisen within our Credit Control Team for a Payment Processing Clerk. The department is responsible for providing a first class service to a mixture of residential and business customers ensuring that their account and billing enquiries are resolved in a timely and professional manner.
The key focus of the role is to process payments and respond to payment enquiries while promoting a positive and professional image of yourself and Zen Internet. Personal ownership and a pro-active approach are essential to ensure a prompt turnaround of customer queries whilst maintaining service excellence.

What we'd like you to do
  • Processing a range of customer payments
  • Matching cheques received to correct invoices
  • Maintaining accurate customer account records
  • Adhering to appropriate legislation
  • Working to exceed customer expectations within tight time scales
  • Capable of working well as part of a team and under own initiative. This may also involve providing relief and support to other team members as and when required.
  • Adherence to the Data Protection Act of 1998
  • ISO compliant

What we'd like you to have
  • Demonstrates a high level of numeric and literacy skills
  • Accurate processing of information both verbal and written
  • Demonstrates high attention to detail
  • Able to demonstrate patience and confidence when dealing with customer enquiries and complaints
  • Microsoft Office skills including Excel, Word and Outlook (Basic/Introduction level)
  • Able to prioritise work load efficiently
  • Willing to go the 'extra mile', views customer excellence as a personal objective
  • Adaptable, comfortable with varying tasks

And this is what we'll offer you
  • 6 month salary reviews
  • Private Medical Healthcare Scheme
  • Pension Scheme
  • 25 days Annual Leave (with option to buy/sell 5 days)
  • Bonus (based on company performance)
  • Free Broadband
  • Travel Loan and Ride2Work Schemes
  • Subsidised Onsite Nursery
  • Subsidised Onsite Restaurant
  • Summer & Christmas Parties

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