Payment Processor

Recruiter
Zen Internet
Location
Rochdale, UK
Salary
Competitive
Posted
15 Aug 2019
Closes
22 Aug 2019
Ref
1235895993
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
Payment Processor
Over the last 23 years, Zen Internet has grown from a pioneering ISP into a company that provides the full range of data, voice and hosting services to business and residential customers across the UK.
An opportunity has arisen within our Credit Control Team for a Payment Processing Clerk. The department is responsible for providing a first class service to a mixture of residential and business customers ensuring that their account and billing enquiries are resolved in a timely and professional manner.
The key focus of the role is to process payments and respond to payment enquiries while promoting a positive and professional image of yourself and Zen Internet. Personal ownership and a pro-active approach are essential to ensure a prompt turnaround of customer queries whilst maintaining service excellence.



What we'd like you to do
  • Processing a range of customer payments
  • Matching cheques received to correct invoices
  • Maintaining accurate customer account records
  • Adhering to appropriate legislation
  • Working to exceed customer expectations within tight time scales
  • Capable of working well as part of a team and under own initiative. This may also involve providing relief and support to other team members as and when required.
  • Adherence to the Data Protection Act of 1998
  • ISO compliant



What we'd like you to have
  • Demonstrates a high level of numeric and literacy skills
  • Accurate processing of information both verbal and written
  • Demonstrates high attention to detail
  • Able to demonstrate patience and confidence when dealing with customer enquiries and complaints
  • Microsoft Office skills including Excel, Word and Outlook (Basic/Introduction level)
  • Able to prioritise work load efficiently
  • Willing to go the 'extra mile', views customer excellence as a personal objective
  • Adaptable, comfortable with varying tasks



And this is what we'll offer you
  • 6 month salary reviews
  • Private Medical Healthcare Scheme
  • Pension Scheme
  • 25 days Annual Leave (with option to buy/sell 5 days)
  • Bonus (based on company performance)
  • Free Broadband
  • Travel Loan and Ride2Work Schemes
  • Subsidised Onsite Nursery
  • Subsidised Onsite Restaurant
  • Summer & Christmas Parties

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