Home Loans Assistant

Blackpool, UK
19 Aug 2019
22 Aug 2019
Contract Type
Full Time
Adecco are please to have the opportunity to work with a Financial Regulatory regulated Consumer Lending company in Blackpool with over 10 years' experience and with over 4 branches throughout the UK.
Position: Completions Assistant
Salary: 17k, plus bonus of up to 20% of monthly salary
Location: Blackpool
Purpose of role: To provide a high level of customer service as the first point of contact to potential customers in line with the finance industry regulatory framework

* Communicate with customers via email / telephone, providing information which is clear, fair and not misleading
* Work in accordance with financial regulations
* Update client records accordingly
* Keep up to date with relevant training and policies
* Additional tasks as and when required
* Report queries and complaints raised by customers when required
* Identify trends and gaps in policies, procedures, strategies and systems

To provide the highest possible standards in customer care, customer interaction, dialogue and attention to detail

Ensure that customer-facing processes contain a design of sensitivity, confidentiality and respect
Take an approach that is customer-led, responsive and diligent

Work as part of a team concerned with responsible lending
Report directly to Team Leader and Manager of Personal Loans.
To contribute to training and development strategies and actions on customer service
Liaise with colleagues in other departments as necessary and for the benefit of customers
Undertake any other duties within the team as required

* Good phone manner and a friendly approach to customers
* Be a co-operative, positive and 'can-do' contributor to a team
* Able to manage workload effectively
* Works with a strong attention to detail
* Can demonstrate high level skills in verbal and written communication along with an ability to adapt these with sensitivity for customer needs
* Works with a strong diligence around confidentiality with a working understanding of GDPR
* Has a mindset and orientation of customer service and care
* Have a good basic education with strong numeracy and literacy
* Be able to work in a fast-paced environment
* Must have previous experience of working in a customer service environment

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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