Service Support Analyst

Hays Specialist Recruitment Limited
Cheltenham, UK
19 Aug 2019
09 Sep 2019
Contract Type
Full Time
1st Line Support - Cheltenham - Immediate Start - 4 month contract could go Perm

Your new company
Our client based in Cheltenham is seeking an outstanding Service Support Analyst to join there expanding team carrying out 1st line support duties. Initially this position is on a temporary basis for 4 months but can go permanent for the right candidate.

Your new role

*Provide first line support to service users for all IT Services and applications by phone, E-mail and other modes.

*Assess and allocate incoming incidents and service requests using the IT Service Management tool.

*Collaborate with technical teams in order to increase service knowledge, improve processes and offer a seamless support service.

*Collaborate with operational third party suppliers to ensure the smooth provision and continuity of IT Services, hardware and software.

What you'll need to succeed

*Experience in a customer service environment.

*Experience in IT Support desirable.

*Sound understanding of business functions.

*An interest in IT or technology.

*Formal IT Service Management training is desirable but not essential.

What you'll get in return
One point of contact with a local expert based in Cheltenham with access to other roles in the local area. Weekly pay, holiday pay, online timesheets and continues support throughout role

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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