Trainee Claims Handler

Recruiter
Keeper Recruitment
Location
Ipswich, UK
Salary
Competitive
Posted
19 Aug 2019
Closes
22 Aug 2019
Ref
1235715549
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
Are you looking to develop a career within the Insurance Industry?
Due to our clients continued growth they are looking to recruit a Trainee Claims Handler to join their team and progress within an established and highly regarded Company, who offer a range of claims handling solutions. The successful candidate will be have a proactive approach to claims with outstanding customer service.
Claims Handler Duties
• Answering the telephone and signing off calls in accordance with agreed
procedures
• Recording all telephone calls
• Handling calls received at source wherever possible
• Corresponding with all parties concerned by use of the telephone, letter
and any other means appropriate
• Ensure correct prioritisation of workload and time management schedules
are adhered to
• Ensuring all call backs promised are made within agreed timescales
• Maintaining post and diary on your Client portfolio within agreed Key
Performance Indicators (KPIs) Making all liability enquiries necessary to
allow you to negotiate settlement of Customer claims on the best possible
terms
• Identification and resolution of potential fraud, repudiation and voidance
• Complaint handling within agreed company procedures
Knowledge and Experience
• Knowledge of vehicle areas of damage
• Detailed knowledge of the Financial Services Authority (FSA), Data
Protection (DPA), Financial Ombudsman Service (FOS) and Motor Insurers
Bureau (MIB)
• Experience of operating in an Insurance / Claims operation
As an employee you will receive excellent benefits which include
• A progressive salary architecture whereby your salary increases in line
with completion of training modules and processes
• Opportunities for personal development and training
• Pension via auto enrolment
• Subsidised gym membership
• A generous staff social fund for use on social events and outings, both
in and out of the office
• Amazon voucher every year on your birthday
• Free fruit available every day in the office
• A free eye check each year and contribution towards glasses

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