Account Manager (Payroll)

Recruiter
Payroll Elite
Location
Essex, UK
Salary
Competitive
Posted
09 Sep 2019
Closes
17 Oct 2019
Ref
1235711935
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
Our client within the Charity Sector is looking to recruit an experienced Account Manager within their payroll department.
Main Purpose:
To provide an efficient, effective and proactive account service to a set of identified customers, ensuring high quality and consistent customer service, the building of proactive stakeholder relationships with customers, PA's, agencies and social workers.
Responsibilities of Job:
* To undertake proactive and efficient account management of all allocated customer accounts, ensuring:
* Contractual obligations are being met
* All payments are checked against the support plan, or according to correct process
* Proactively escalating issues to the local authority, including seeking authorisation to make payments, informing them of an overspend in good time, and escalating where a payroll/payment has been stopped or reduced
* Proactively communicating with the customer to inform them of any issues on the account, including risk of going into deficit, overspending and unauthorised payment requests
* General proactive contact via email, telephone and face to face where appropriate to ensure timely and clear communication
* Investigating queries and issues, including non-payment of invoices, and liasing with self-employed PA and agencies where necessary
* Setting-up of new accounts (adding any notes to Sage) and new PAs, including HMRC registrations
* Liaison with the relevant Payroll Processor to ensure payroll check lists are kept up to date
* To proportionally monitor all accounts to enable early identification of unusual patterns and addressing (or escalating) in a timely manner
* Make amendments to ceased and deceased client records, proactively liaising with the local authority to correctly close the account in an efficient manner and updating Client Funds team.
* To undertake the batching process for allocated payrolls, including submissions of RTI to HMRC
* To undertake the reconciliation of payrolls including completing associated Account Manager journals
* Raising manual payments in line with company policy including all necessary documentation, updating the payments spreadsheet, and ensuring any related HMRC submission is completed
* To provide account data to inform payment services reporting requirements
* Where safeguarding concerns are identified to escalate accordingly in line with company policy
* To liaise with internal colleagues as required to ensure seamless support to clients where they have more than one service.
* This list is not exhaustive and from time to time you may be required to undertake additional duties
Person Specification:
Essential
Experience of working in a busy payroll environment
Technical understanding of payroll, including end to end processing and manual calculations
Experience of delivering excellent customer service through a range of mediums including face to face, telephone and email
Commitment to taking a payroll-related qualification and to continuous professional development
Experience of building and maintaining strong working relationships with a range of stakeholders
Excellent administrative skills with an ability to organise a wide range of information
Willingness to proactively seek resolutions to issues, communicating with customers, suppliers and commissioners where necessary
An ability to use initiative to problem solve issues and to escalate in a timely manner where required
An eye for detail and a 'get it right first time' attitude
Empathy and understanding of customer situation and needs
An ability to self-organise workload to meet fixed deadlines
An ability to work as part of a team
Good written and oral communication skills
IT literate with experience of Microsoft applications, familiarity with payroll packages
Desirable
CIPP, or equivalent, payroll technician qualification
Knowledge of Sageline 50, Payrite software and using a CRM
Knowledge of the health and social care sector, and specifically personal budgets and personal health budgets

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