Operations Manager

PMD Recruitment Solutions
Manchester, UK
09 Sep 2019
14 Sep 2019
Contract Type
Full Time
Operations Manager - Manchester


Years of experience in the installation, maintenance and repair of lifts, escalators, loading systems and mobility equipment. They pride themselves on working in partnership with a diverse portfolio of customers across a wide range of sectors.

Job Description

The Operations Manager will predominantly manage, organise & oversee day to day running of the repair team in order to deliver an efficient and effective lift repair service to clients.

Main Duties

* Process orders, including control of stage payments.

* Carry out site inspections including scope of work, details of specifications, identification of parts required and programming of all works.

* Order parts to budget and ensure delivery to timescale.

* Maintain stock control.

* Liaise with customers to ensure client satisfaction and manage customer expectations.

* Supervise a team of Engineers, Labourers and Subcontractors.

* Motivate team to meet regional targets.

* Monitor workload ensuring completion of jobs to timescale.

* Process timesheets.

* Record and report on job closures and costings.

* Report on monthly completion figures.

* Generate client quotations.

* Maximise and generate repair sales.

Skills & Qualifications

* Ability to communicate effectively with management at all levels of the organisation both internally & externally

* Good motivational skills

* Strong negotiation skills

* Exceptional organisational skills

* Awareness of external customer needs

* Previous supervisory experience

* Qualified / time served Lift Engineer

* Good all-round understanding of Microsoft Office applications.

* Full driving licence

* Ability to think analytically


* Very Competitive Salary

* Bonus Scheme

* Company Vehicle

* Mobile Phone

* Laptop

If you would like any more information and would like to discuss further please don't hesitate in contacting James Dawson - Director - on (phone number removed) / (phone number removed)

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