Technical Support Officer NHS

Zoom Recruitment Services Ltd
Dartford, UK
14 Aug 2019
13 Sep 2019
Contract Type
Full Time
My client a busy Trust Hospital in Dartford are seeking an experienced Technical Support Officer to provide 2nd & 3rd Line IT Support for a 3 month contract which may extend further.

Overview of the Post (Band 5)
  • The post-holder forms part of the Desktop Resolver Group and is responsible for second and third-line software and hardware support, installation, configuration and fault finding of all supported PCs, printers, etc working as part of the IT support team.
  • The post holder is responsible for the resolution of underlying IT Problems causing multiple IT incidents
  • Responsible for providing IT input and support to Trust and local IT and Business projects
  • Will be a named representative of the IT Department for specific service directorates and attend meetings and provide bi-directional feedback
  • Responsible for the development of resolution documentation for use by other teams to resolve IT incidents
  • The post-holder is responsible for providing support to all staff, nominated users and authorised service users.
  • The post covers all of the Trust's sites and will be required to provide support on site within offices, ward, prisons and other clinical areas as well as attending site planning meetings at building sites as required.
  • The post-holder will be required participate in an on-call rota to provide out of hours support
To apply you must be able to demonstrate the following :
  • Educated to degree level or equivalent in IT support
  • 3+years of supporting an IT system within the NHS IT systems & terminology
  • Experience in IT systems roll outs & testing
  • Experience of diagnosing and repairing hardware & software problems

Please note all candidate must have knowledge of using SQL and some experience of using mobile management systems. Netware / OES, window servers, Groupwise, Microsoft Office, Networks ie) TCP/IP, switches and routers.

Monday to Friday position 9am - 5pm.

To apply for this position, please send an up-to-date CV to Elle Louise-Tucker.

Please note that due to the high level of applicants we are not able to respond to unsuccessful candidates, and if you have not been contacted within seven days assume you have not been selected on this occasion.

Zoom Recruitment Services Ltd is a specialist agency and an equal opportunities employer supplying permanent, temporary and contractual staff within Commercial, Logistical, Industrial and Technical & NHS sectors. We are also accredited members of the Recruitment and Employment Confederation (REC) and follow professional and ethical working procedures.

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