Senior IT Support Engineer

Recruiter
Webhelp UK
Location
Oxford, UK
Salary
Competitive
Posted
14 Aug 2019
Closes
09 Sep 2019
Ref
1235253691
Contract Type
Permanent
Hours
Full Time
Do you live for that moment you make someone's day? Join Webhelp, a global leader in business process outsourcing (BPO) as Senior IT Support Engineer and make amazing moments. Earning up to £35,000 (depending on experience) plus bonus, this role will be based in Oxford with regular travel to our London office supporting some of our senior leaders.

Alongside diagnosing and resolving issues assigned from the IT Helpdesk, you'll support your colleagues with internal issues and work on IT projects as required. You'll also perform daily maintenance checks according to set routines and liaise with resolver groups within Webhelp Group and IT suppliers and clients.

We are looking for an exceptional and experienced individual who has sound knowledge of desktop configuration, software installation and networking technologies (wired and wireless). You'll have good PC hardware knowledge (replacing hard drives, power supplies etc.) along with knowledge of mobile devices including mobile phones and tablets.

In addition, you should have excellent planning, organisational, and time management skills with a strong customer service focus with good interpersonal skills with a passion to learn. IT certification (MCP, MCSE, CCNA) would be beneficial. This role may include out-of-hours 'on-call' support and there may be occasional travel to other locations depending on business requirements.

In addition to your basic salary, you'll receive plenty of rewards and benefits - as you'd expect from a people-focused company like ours - with a few happy surprises included too. Our benefits include employee pension, group life cover, employee recognition schemes, and importantly, a real chance to progress.

Live for the moments with Webhelp.

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