Team Leader - Merchandising

Carlisle Support Services
Liverpool, UK
14 Aug 2019
22 Aug 2019
Contract Type
Full Time
Primary Objective:
  • Plan the project process in store and communicate to your team
  • Communicate progress of project to client on site, and field support.
  • Attend project briefings and action any administration needs
  • Act as main contact on site for all store staff
  • Maintain team morale and motivate team to maximise productivity
  • Maintain development of team members
  • Deal with and resolve any shortfalls in individual team member's performance and behaviour in a timely and effective manner.
  • Demands and promotes excellent customer service standards from the CSS team on behalf of the client in live stores.
  • Identify and problem solve
  • Ensure all aspects of the projects are completed to agreed standards and timeframes, including organising the allocation of work within your team
  • Check all aspects of completed project and review housekeeping
  • Ensure full completion of administration, including completion reports, photographs, timesheets and phone reports
  • Completes a H&S induction for all new CSS Colleagues arriving on site and keeps a signed record as evidence that this has occurred.
  • Holds and conducts regular tool box talks with the team during the life of the project and records the same.
  • COSHH regulations are adhered to at all times.
  • Deals with, reports and records on site accidents as per company guidelines.
  • Provide continual training and development to Merchandisers
  • Ensure all CSS colleagues comply with CSS standard of dress and presentation at all times.
  • All Carlisle ARC colleagues are treated, measured and managed to the same standards as CSS colleagues whilst on site.
  • Maintain communication levels with office team
  • Any other duties requested by Line Manager

Key Performance Indicators:
  • A level of damage standards of completed projects
  • Team performance
  • Admin standards and compliance levels
  • Client feedback
  • Operations Coordinator Audit visit scores
  • Standards of return vehicles

  • Literate and numerate to an acceptable working standard

  • Supervisory skill
  • Previous Retail experience
  • Previous experience in merchandising field
  • Implementation of projects in a retail environment
  • Understanding of safe working practices

  • Good verbal and written command of English Language
  • Ability to compile reports
  • Ability to conduct basic on site training
  • Ability to promote, maintain and develop partnerships with all other on site working parties
  • Ability to self audit all completed activity
  • Ability to read line drawings and store plans
  • People management skills
  • Time management skills
  • Customer service skills
  • Problem solving skills
  • Good planning and communication skills
  • Good admin skills
  • PC Literate- Word, Excel and email

  • Self Motivated
  • Assertive
  • Diplomatic
  • Confident decision maker
  • Good leadership skills with hands-on approach
  • Good organisation skills
  • Be able to prioritise under pressure
  • Team player
  • Can converse on all levels
  • Can work on a self managed basis

  • Supportive of Team members
  • Demands high levels of conduct and performance from team members
  • Promotes a positive and professional environment at all times
  • Enthusiastic
  • Demonstrates initiative and innovationvours:

  • Flexibility with hours of work and shift patterns
  • Days, Nights, weekends
  • Flexibility to work away from home
  • Full Driving License

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