3rd Line Support Engineer Northampton

Recruiter
Erin Associates
Location
Northampton, UK
Salary
Competitive
Posted
16 Aug 2019
Closes
12 Sep 2019
Ref
1234996179
Contract Type
Permanent
Hours
Full Time
3rd Line Support Engineer - Northampton

Location - Northampton, commute from Kettering, Daventry, Bedford, Coventry, Wellingborough etc

Salary - 32k plus benefits plus on call allowance

This advanced IT services organisation based in Northampton are looking to add several IT Engineers to their operations team. Ideally you will have 3 years plus in-depth IT infrastructure & network Support experience with relevant IT Infrastructure qualification with preferably Microsoft and/or Cisco certifications. - MCSA, CCNA, ITIL:

Working with the Service & Support Manager in a growing team, the main purpose of the role will be to respond to 3rd Line network incidents logged on the service desk management system and provide end users with a technical solution within SLA's.
The company proactively encourages their Infrastructure & Support engineers to their develop knowledge, skills and experience through client contact, industry sources, formalised training and a solid development plan.

Core responsibilities;

Provide support as part of the 24x7 out of hour's rota supporting their 24x7 manned Service Desk.
Maintain technical accreditations in line with catalogued services e.g. Cisco, CCNA
Escalate potential service issues initially with Service & Support Manager
Recommend and deploy changes via the change management process when required.
Provide assistance to Team members and Analysts as required.
Develop and improve documentation for Team members and Analysts.
Provide technical assistance to aid in the transition of new customers when required.

Skills & experience;

At least 3 years' experience in a similar network support role
Knowledge of routing and switching, with overlay SDN technology.
Experience with firewalls systems (Cisco, FortiGate, Palo Alto).
Experience with both Windows and Linux.
Proven experience delivering projects and complex changes.
Extensive and proven experience in Cisco technologies including routing and switching.
Superb English written and verbal communication skills, including very strong documentation skills
Ability to take ownership of and progress incidents to resolution, or to identify when escalation is necessary
Ability to work under pressure and ability to work in a team and support team members

Desirable skills:
Familiarity with security principles i.e. ISO27001, CyberEssentials
Certified in ITIL Foundation Certification
Certified in CCNA Routing & Switching

This is a superb opportunity to join an established player operating in a niche industry. Please send your cv for consideration.

Infrastructure engineer, IT Engineer, Network Engineer, IT Support analyst, CCNA, CCNP, MCSA, MCSP, ITIL, Cisco, SDN, Windows & Linux, Northampton, Northamptonshire, Midlands, Kettering, Wellingborough

Send your CV to Shelby now - or call 0161 438 1178

Please follow us on twitter @erinassociates for similar roles

Erin Associates Ltd is acting as an Employment Agency in relation to this vacancy.

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