IT Reporting Analyst

Recruiter
QBE Insurance European Operations
Location
Chelmsford, UK
Salary
Competitive
Posted
18 Aug 2019
Closes
09 Sep 2019
Ref
1234909132
Contract Type
Permanent
Hours
Full Time
IT Reporting Analyst

Chelmsford

Who we are:

QBE Insurance Group is one of the world's top 20 general insurance and reinsurance companies, with operations in all the key insurance markets. QBE is listed on the Australian Securities Exchange and is headquartered in Sydney. Working at QBE, we recognise the value of diversity and inclusion in the workplace and support a range of flexible work arrangements to promote a better family/life/work balance. We offer you a dynamic workplace culture, one that values and leverages the unique ideas, capabilities and experiences you bring irrespective of where you are in the world. We believe this strengthens our ability to deliver on our business goals, particularly as it relates to innovation, growth and our focus on customers.

The Opportunity:

To report on IT services performance for internal and external providers, including service process improvements.

Your responsibilities for this role may include, but are not limited to:
  • Report operational performance against SLAs for key suppliers, other third parties and internal service teams so that improvements can be made
  • Provide ad hoc IT reports to ensure effective and timely, customer focused reports to identify service anomalies
  • Provide, enhance and maintain a suite of IT Service reports
  • Contribute to periodic activity summary reports to deliver accurate and meaningful reporting on a regular basis
  • Provide reporting to meet business unit requirements
  • Support improvement requirements so that improvement initiatives can be implemented
  • Provide support to the IT Service Management team
  • Analyse IT data to identify high level trends with core processes (incident, major incident, problem change etc)

You will need to be able to display you have the following qualifications and experience:
  • Power BI or other reporting / data analytics tooling
  • High level of competence in Excel
  • Report writing - able to produce detailed reports for all levels
  • KPI and SLA experience
  • ITIL Foundation (desirable)
  • Working in outsourced IT environment
  • Developing and delivering surveys

We view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today's workforce. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job. Search for QBE on Vercida to learn more about our Diversity and Inclusion programmes and policies.

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