CONTACT CENTRE OPERATIONS MANAGER

Recruiter
Progressive Travel Recruitment
Location
Leicester, UK
Salary
Competitive
Posted
19 Aug 2019
Closes
21 Aug 2019
Ref
1234842851
Contract Type
Permanent
Hours
Full Time
CONTACT CENTRE OPERATIONS MANAGER
TRAVEL INDUSTRY
LEICESTERSHIRE
SALARY APPROXIMATELY £45,000 DOE

THE JOB
A leading tour operator in Leicestershire is looking for someone highly experienced within contact centre and operations to join their team in this exciting, newly created role. Within this role, you will oversee and ensure effective operational management of the contact centre, liaising with the contact centre director and managing two direct reports, implementing and executing innovative plans for continual improvement and to drive high performance in sales and customer experience.

THE COMPANY
This is a fantastic opportunity to join a successful, and growing, travel tour operator in a newly created role.

WHAT EXPERIENCE DO I NEED?
*An enthusiastic, flexible and committed approach
*You must have a proven background within contact centre and operations management
*A background working in the travel industry is essential
*Strong people management skills
*Able to liaise with individuals at all levels of the business
*Highly analytical with strong attention to detail
*Knowledge of CRM's, Resource Management and Telephony systems and their effective operational application. Salesforce knowledge would be advantageous
*Proven ability to demonstrate translating business strategy into day to day delivery
*Solution driven, seeking to continually improve and create innovative concepts

WHAT'S IN IT FOR ME?
In return, you'll benefit from a competitive salary and excellent company and travel-related benefits.

Simon Hurst-Grover is recruiting for this contact centre operations manager role in the travel industry in Leicestershire. Click to apply.

*By applying for this vacancy, you consent to the safe storage and handling of any personal data you've provided us with. We will never share your data with a third-party without your consent. You can request the removal of your data at any time. Please visit our website for more information on our privacy policy.

Applicants must have the legal right to live and work in the country where the vacancy exists. We regret we are only able to contact shortlisted candidates.

Progressive Travel Recruitment (a trading name of Progressive Personnel Ltd., est. 2005) is a leading international travel and hospitality recruitment company with offices in the UK, USA, Canada, United Arab Emirates, South Africa and The Maldives.

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