Claims Advisor

Recruiter
Pearson Whiffin Recruitment Ltd
Location
Kings Hill, UK
Salary
Competitive
Posted
17 Aug 2019
Closes
04 Sep 2019
Ref
1234709307
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
A new opportunity has become available for a Claims Advisor to join a successful Insurance client based in Kings Hill, offering lots of career progression!

Responsibilities:

Respond and dispatch customer's requests for claim forms
To open and sort the daily post
Match all incoming correspondence to existing claims cases
Scanning invoices, customer documents and new claims on to our system
Contacting customers to request additional information
Filing and archiving of claim files
Upkeep of diary system
Responding to customer emails and recording on the system
Ensuring that case information is recorded accurately complying with GDPR regulations
To refer to a manager when any work falls outside their area of knowledge or expertiseKey Skills:

Previous call centre experience working within a busy contact team environment is essential
Ability to apply excellent administrative skills using procedures and software applications (such as Microsoft Office Word, Excel, Access, PowerPoint, etc.)
Excellent attention to detail whilst working in a fast-paced working environment
Excellent verbal and written communication skills in English essential
Ability to exercise judgement to shift priorities and organise multiple tasks simultaneously
Ability to remain calm under pressure in a fast-paced environment
Resilience and flexibility in order to respond to changing requirements and customer needsPlease note the following working hours:

Monday to Friday 8am - 8pm and Saturday 9am - 5pm (1 in 4)

Benefits include:

Perkbox, discounts, pension, private medical insurance & lots more

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