Group Bookings Manager

Leisure People
Basingstoke, UK
15 Aug 2019
21 Aug 2019
Contract Type
Full Time
Group Bookings Manager 20K Basingstoke

I am looking for a customer focused group bookings manager to work for a successful family entertainment centre in Basingstoke. You will be responsible for:

Making every element of the customer journey an amazing experience
Managing incoming enquiries and leads over the phone and online.
Providing quotations, follow up calls and taking deposits
Coordinating the logistics and arrangements for both children's parties and group bookings
Liaising internally with the hospitality and events team to ensure all bookings are fully staffed and pre planned.
Liaising with the digital and marketing team regarding offers and promotions to maximize occupancy
Dealing promptly and professionally with enquiries and complaints
Work closely with the management team to deliver an exceptional guest experience across the venue
Can support across other areas of the business as and when required

We are keen to talk to candidates who have had:

A similar experience working within a high footfall group bookings/customer experience role.
Can work a variety of shifts including most weekends and bank holidays.
Have strong IT skills and excellent communication skills.
Previous leisure or hospitality experience is strongly desirable.

Interviews are immediately available

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