PS Technician

Recruiter
Curve Group Holdings Ltd
Location
Berkshire, UK
Salary
Competitive
Posted
02 Sep 2019
Closes
09 Sep 2019
Ref
1234111078
Contract Type
Permanent
Hours
Full Time
1st Line Technical Support

BracknellExciting Opportunity to be a part of the support team we are looking for a Support Technician.

The 1st Line Technical Support will work as part of a team to undertake a range of activities to support the delivery of technical services to the customers of the Professional Services business. This will include support and maintenance work, development and upgrade activities and the delivery of projects for clients (external or internal).

Who We Are - Diebold Nixdorf - Customer Focus - Operational Excellence - Culture and Talent

Find your future here!

Join our team of inventors, problem solvers and future-focused thinkers to be a part of building solutions that bridge the physical and digital worlds.

24,000 employees globally, 900 in the UK, trading in 130 countries with a revenue of $4.6 billion. 10 million+ service calls each year, 2 million+ installed POS and ATMS. Partners to most of the top 25 retailers and top 100 banks.

What We Do - Diebold Nixdorf is changing the future of how people interact with financial institutions and retailers. We bring together the best in services-led, software-enabled expertise and innovation.

We Automate, Digitize and Transform the Way People Bank and Shop.

DN Vynamic Software - The industry's first end-to-end connected commerce portfolio.

DN AllConnect Services - Your Team, Powered by Ours.

ATM as a Service - The global "as a Service" market is set to grow by 38% by 2020 - a tailor-made solution that optimizes your self-service fleet.

Key Responsibilities

The Technician will work as part of a team to undertake a range of activities to support the delivery of technical services to the customers of the Professional Services business. This will include support and maintenance work, development and upgrade activities and the delivery of projects for clients (external or internal).

To build hardware/software components and test these components
To contribute to the development of estimates of time to be spent on work
To build the system/software and ensure robust testing, including integration and business environment
To introduce the new system/software always complying with the change control requirements
To assist with technical analysis and design activities
To ensure documentation is updated promptly and accurately to reflect changes
To contribute to the design of training and to deliver user training
To liaise with internal & customer users to diagnose faults
To personally 'fix' the fault and ensure user is updated on call progress, fix or future action and likely timescales effectively using support (internal and external) as appropriate
To ensure follow up action is taken to prevent the re-occurrence of faults to include user training, systems upgrades, updates of documentation, software patches or bug fixes
To ensure the highest levels of customer satisfaction with all work activities
To ensure appropriate, comprehensive and timely reporting of work and early escalation of any issues that may impact on the quality or delivery timescales or service targets
To proactively read technical documentation to ensure technical skills are up-to-date and effective
To identify opportunities to drive down the cost of delivery and participate in the design and implementation of specific programmes to implement these cost reductions
To complete ad hoc duties and tasks allocated through line management chain from time to time

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