IT Support Technician

Recruiter
EXCIS
Location
Stonehouse, UK
Salary
Competitive
Posted
14 Aug 2019
Closes
28 Aug 2019
Ref
1234107740
Contract Type
Permanent
Hours
Full Time
Excis is a global IT Service Provider based in the UK and has local entities in 40 countries around the world.

Currently we are looking for a IT Support Technician based in Stonehouse, UK.

Please kindly find the details below:

* To provide technical support; answering support queries either onsite or via phone or email.

* To maintain a high degree of customer service for all support queries and adhere to IS Policies and Procedures.

* To take ownership of user problems and be proactive when dealing with user issues.

* To log all calls on the call logging system and maintain full documentation.

* Respond to enquiries from clients and help them resolve any hardware or software problems.

* Maintain a log of any software or hardware problems detected.

* Support users in the use of Computer equipment by providing necessary training and advice.

* To escalate more complex service issues to the relevant IT personnel.

* Troubleshooting & Problem Solving of Workstation related problems

* Maintaining Asset Register of all IT equipment in IS Workshop and Department

* Managing and maintaining Workstations 7/8/10

* Implementing workstations 7/8/10

* Implementing & Support of MS Office (Apply online only) products incl. but not limited to MS Word, MS Excel, MS Outlook, MS PowerPoint

* Installation and Support of Network & Local Printers

* Installation of Desktop IP Phones

* Required to work long hours from time to time

* Basic MS Active Sync & Blackberry knowledge

* Setups of iPad, iPhone and Android devices

* Ability to do remote support (Tools will be provided)

Requirements:

Education:

* IT graduate, A+ or MCSE

Experience:

* Minimum 2 years of experience in Support Roles

* Outstanding Client Service Skills

* Excellent Interpersonal skills

* Experience in Ticketing Tools.

Languages:

* English fluent

Benefits

* full time opportunity

* possibility to work in a multinational company

* employment contrac

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