Mortgage Operations Manager

Venatu Recruitment Group
Doncaster, UK
16 Aug 2019
23 Aug 2019
Contract Type
Full Time
Mortgage Operations Manager


OTE £50,000 - £60,000

Venatu Recruitment Group are currently working in partnership with our client in recruiting for a Mortgage Operations Manager. The Mortgage Operations Manager will be responsible for the department's operations ensuring the business achieves all Mortgage and Protection targets whilst working within network guidelines. The role involves making sure the business delivers excellent customer service to all customers who enter the company journey and to build a great reputation for the business within the mortgage industry.


* Work with the Head of Operations to support the delivery of business objectives within the business

* Managing the day to day running of the Mortgages Operation

* Manage business targets to ensure both Mortgage and Protection targets are achieved on a monthly / quarterly basis

* Have an extensive understanding and knowledge of the Mortgage Market keeping up to date with all market changes and trends

* Train and Develop staff to ensure staff have the best opportunity possible to achieve all targets set by the business

* Make sure all staff within the business understand the culture and objectives the business has , ensuring everyone works as a team to achieve business goals

* Organising staff to meet workloads by analysing and anticipating trends whilst handling and managing any disruptions to workflow. Report variations to line management to assist wider team in meeting service standards and quality targets

* Manage working hours , ensuring all rotas are complete on a weekly basis to ensure all leads the business purchases are worked to a satisfactory standard

* Managing all KPI delivery within the business making sure all members of the operation are clear on KPI targets and are motivated and driven to succeed

* Managing all SLA deliver within the business making sure all members of the operation are clear on what SLA' are in place and the importance of these SLA's for customer satisfaction

* Be innovative in the role bringing new ideas into the business and challenging current processors to improve performance

* Establishing and maintaining excellent working relationships with customers and identifying associated opportunities to improve service

* Ensure staff understand the importance of Data Protection including the ICO regulations around GDPR , making sure all staff use the marketing buttons on the CRM system for both internal sales and 3rd party referrals

Our client is looking for a strong leader with experience in the mortgage/finance industry. Should you be interested in this role please do not hesitate to get in contact.


* 25 days holiday

* Xmas Shut Down

* Free Parking

* Pension

* OTE £50,000 - 60,000

Mortgage Support is a specialist division here at Venatu Recruitment Group. If you're currently seeking a change in your career and feel you match the desired criteria, please do get in touch and we would be happy to discuss the role with you in further detail.

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