Helpdesk Support

Recruiter
JTH Recruitment Ltd
Location
Stamford, UK
Salary
Competitive
Posted
15 Aug 2019
Closes
23 Aug 2019
Ref
1217523259
Contract Type
Permanent
Hours
Full Time
We have an excellent opportunity to work for our 1st class IT client based North of Peterborough, the successful candidate will be joining a company that really looks after its staff and you will be part of a fun professional and friendly team. We are looking for someone with an excellent telephone manner and great customer service skills. The ideal candidate will have a strong technical background ideally having worked in an IT Helpdesk type role.
Job Purpose: Offer telephone support and provide excellent, consistent and professional levels of service to their customers and all aspects of the business
Main Responsibilities:
General administration, including:-
Understanding the operation of our bespoke software systems.
You will need to learn our applications and to seek ways to improve the reliability and performance of the systems .
Responsible for the customer support on our systems.
Remotely connecting to customer sites to repair problems.
Telephone customers and talk through certain functions, and explain the causes and solutions to the problems.
Knowledge of the Linux operating system and databases would be useful but not as essential as a positive attitude and a willingness to learn.
Person Specification
Professional, in manner and approach.
Confident.
Excellent communicator (verbal, written and listening skills)
Excellent attention to detail
Ability to multitask Strong work ethic, requires high standards of self-discipline, able to be flexible in order to get the job done, able to work under pressure when deadlines approach
Excellent organisation skills, including time management, prioritisation of tasks and self motivation
Think creatively and make suggestions
Excellent IT literacy.
Strong team values Hard working and committed
A driving license and own transport is required
Hours: 9am to 5pm, Monday to Friday at inclusive with one hour for lunch. (35 hour working week).
Some out of hours on call and weekend work is part of this roll, possibly 1 in 7-10 weekends.
25 working days holiday, plus statutory
Life Assurance Scheme - 4 x annual salary
Bonus depending on company and personal performance
Group Personal Pension Plan - contributory from both parties
Committed to staff development and training
This role is commutable from Peterborough, Corby, Northampton. Grantham, Werrington, Market Deeping, Stamford, Hampton, Orton

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