IT Support Technician - 2nd Line

Recruiter
Recruitment Genius
Location
Aberdeen, UK
Salary
Competitive
Posted
13 Aug 2019
Closes
31 Aug 2019
Ref
1211550631
Contract Type
Permanent
Hours
Full Time
2nd Line IT Support Technician/ Service Desk Analyst

Supporting the IT Manager by providing 2nd Line IT support to employees, 4 regional offices and possibly sites throughout the UK. This will include providing end-user application support via phone, messaging and service desk software, along with hardware set-up and support.

Occasional overnight visits to other sites may be required if necessary.

Technical
- Managing the IT Service Desk Incident queue
- Taking delivery of equipment and checking contents before assembly
- Setting up new laptops, PCs and users
- Local and remote support for approx. 100 users on day-to-day technical hardware and software issues
- Occasional visiting to the other offices and developing a close relationship with the users at all sites
- Occasional visiting to project offices on customer sites as required
- Perform system administrative tasks user and server related
- Knowledge of Networking - VPN, Firewalls, switches and routers
- Strong Windows server skills including AD + Group Policy, DNS, DHCP
- Knowledge of Virtual Server Environment Hyper-V
- Knowledge of SCCM and Sharepoint
- Printing management and IIS

Liaison and Communication
- Informing all employees of planned IT maintenance
- Involvement with the IT Team in regular meetings
- Liaising with IT Manager for the purpose of personal development
- Help support, train and mentor other team members

Other tasks
- Organise secure disposal and recycling of hardware
- Fielding sales calls
- Any other duties as may be required from time to time by management

Operating Systems and Software
- Microsoft Windows Server 2008-2016 Operating Systems
- Microsoft Windows 7, 8 and 10 Desktop Operating Systems
- Microsoft Office 365 or other recent versions of Office
- Microsoft SCCM and Sharepoint
- Microsoft Office 365 and Azure

Experience (minimum required):
3+ year experience in a similar role, for a similar size organisation. Evidence of good communications\interpersonal skills.

Knowledge\Qualifications:
- Windows 7, 10 experience essential
- Windows Server 2012-2016
- Microsoft Office 365 experience essential
- Good understanding of network infrastructure including LANs, WANs and telephony systems (Avaya, Skype for Business)
- Exposure to supporting end-users with varying technical ability
- Interest in personal development

Benefits
- 8% company pension
- Private medical plans
- Life Assurance
- Critical Health cover
- Salary perks & discounts

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