Office 365 Support Engineer

Recruiter
Cloud Decisions
Location
Reading, UK
Salary
Competitive
Posted
13 Aug 2019
Closes
30 Aug 2019
Ref
1234050220
Contract Type
Permanent
Hours
Full Time
Office 365 Support Engineer | 2 months | Reading | up to £120

Company

Our client is a Microsoft Gold Partner and an award-winning Managed and Professional IT Services business. This role sits in their Professional Services / Consulting division and dedicates to first-class Microsoft Cloud, Infrastructure and Modern Workplace Solutions.

The Role

This role will require someone who is experienced receiving tickets and able to remote onto client machines and troubleshoot issues. Majority of the issues will be via calls or will be needed to communicate face 2 face to end-users to resolve any requested technical problems.

Examples of queries

- Password issues post-migration

- User access via RDS platform

- Ticket duplications without calls being closed

- Identification of distribution and shared mailboxes not yet migrated.

If you are experienced with resolving ticket issues similar to above and confident at engaging and interacting with stakeholders regarding technical problems around Office 365 issues then feel free to get in touch.

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