Service Desk Manager

Informatiq Consulting Limited
Leeds, UK
13 Aug 2019
22 Aug 2019
Contract Type
Full Time
Service Desk Manager required to support live business critical systems!

This is a key role and an exciting career opportunity for an experienced Support Manager who is happy to actively get involved with problem management. You be responsible for supporting web based workflow solutions that include mobile apps and customer portals with modern intuitive interfaces.

This is a customer facing but office based role that requires good interpersonal skills and a strong technical knowledge.

Key skills required for the Service Desk Manager:
  • Strong line manager
  • Good working knowledge of SQL server and Java Applications
  • Ability to prioritise
  • Excellent customer relationship skills
  • Effective communicator both written and verbal
  • A minimum of an ITIL Foundation qualification.
Responsibilities and tasks for Service Desk Manager

  • Collaborate with Problem Management Teams to assist customers and employees with their queries.
  • Develop a continuous support rota, each day of the year.
  • Collaborate with company partners, to ensure the upkeep of the data centre and hosting services.
  • Incident and Problem Management.
  • Create Account Management Reports, alongside the review of tenders.
  • Handle escalated issues as they arise.

In return for your professional expertise and problem management skills, you will be awarded access to various additional benefits, on top of a generous annual salary:

  • Free Parking
  • Social events
  • Private Healthcare
  • Group Flexible Pension Plan
  • Cycle to work scheme
  • Childcare Vouchers
  • Employee Assistance Programme
If you're looking for a new challenge with a very modern and forward thinking organisation, please send your CV to apply today!

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