IT Technical Consultant

Heat Recruitment
Swindon, UK
27 Aug 2019
29 Sep 2019
Contract Type
Full Time
IT Technical Consultant

This is an exciting opportunity for an experienced IT Technical Support candidate who is confident in the field to join a thriving Managed Service Provider. If you enjoy a customer facing role and remain keen to be technical hands on this is a great opportunity for you.

There is an excellent package on offer including a car and excellent benefits

Key Responsibilities:
  • Delivering Technical Support
  • Carry out preventative checks and maintenance to ensure optimum performance of the client's systems.
  • Deliver fixes to priority issues that cannot be resolved by the Helpdesk during on- site visits.
  • Provide support to the helpdesk in resolving issues that have been escalated.
  • Provide briefing / handover of all projects to the Helpdesk.
  • Planning and Implementing the Optimum the Use of Technology for the Client
  • Use questioning during visits and review meetings to develop a detailed insight into the client business and priorities
  • Analyse technical issues at the client in order to make recommendations to improve future performance
  • Create an IT roadmap for each client that provides an overview of future activity, the days required to deliver it and further products and services that will be of value.
  • Attend / manage quarterly review meetings with all clients, carrying out the necessary preparation and follow up of actions.
  • Review the IT roadmap at each client visit / review meeting and present our recommended way forward and the rationale for it.
  • Plan and implement project work identified in the roadmap with minimum disruption and maximum improvement in performance.
  • Deliver projects in line with best practices.
  • Build trusted relationships with key identified stakeholders in each of your clients and with as many other client members.
  • 'Backsell' the value of recommendations, solutions and fixes provided, to relevant stakeholders in the client.

Key Technical Skills Required
  • A good amount of IT Support background with Field responsibilities
  • MCSA
  • VMWare
  • Veeam
  • Hyper V
  • Installation and support of Microsoft server hardware and software - advanced troubleshooting skills
  • Firewalls, Antivirus and Backup expertise - installation and advanced troubleshooting skills
  • Office 365 experience - installation and troubleshooting
  • Basic networking skills
  • Install and support VMWare
  • Can build a PC and a server

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