IT Service Desk Analyst

Recruiter
Lorien
Location
Edinburgh, UK
Salary
Competitive
Posted
13 Aug 2019
Closes
22 Aug 2019
Ref
1234049150
Contract Type
Permanent
Hours
Full Time
IT Service Desk Analyst - 7 weeks - Edinburgh - £104.13 per day - INSIDE IR35

Our public sector client is looking to have an IT Service Desk Analyst to join their team on an initial 7 week contract.

Essential Skills:
  • Excellent customer care, communication skills and telephone manner
  • Experience of working with an IT Service Desk or similar ITIL support role
  • Experience of incident management and working with relevant ITSM tools
  • Experience of troubleshooting Microsoft based operating systems with emphasis on Windows 7, 8 and 10 and Microsoft Office products.
  • Experience of supporting BlackBerry, Android and iOS devices (BlackBerry UEM)
  • Experience of supporting Bitlocker encryption
  • Experience of Active Directory - Users accounts and Groups

Desirable Skills:
  • Experience of supporting Mitel Telephony
  • ITIL Foundation qualified
  • Service Desk Institute - SDA qualified

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age

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