Insurance - Fraud Support

Asure Recruit
Tunbridge Wells, UK
13 Aug 2019
04 Sep 2019
Contract Type
Full Time
Counter Fraud Team Support

Location: UK-Kent-Tunbridge Wells

Hours: Monday - Friday 9am-5pm

Salary: £18,000 - £20,000

About the Company

Specialising in Motor Insurance, we pride ourselves on delivering first class service, ensuring the customer has a smooth and stress-free experience. With big ambitions for the future, we are looking for individuals who want to join an award winning, Champion Status Investors In People Company. The Company are also proud to be classified as one of the best companies to work for in the UK on the Sunday Times list.

Role Purpose

Due to the continued success and expansion we are now looking to recruit a new member of CFT Support to join our dynamic and forward-thinking teams.

The key purpose of this role is to screen suspect motor claims against known fraud indicators and other risk factors.

Key Responsibilities
  • Screening suspect motor claims (including bodily injury) against known fraud indicators and other risk factors, identifying cases where investigation is required.
  • Utilising specialist data mining/fraud management software; working the daily alerts and assisting with the upkeep and development of the rules.
  • Utilising a variety of desktop tools (CUE, MIAFTR etc) as well as various internet checks and databases to assist with claimant profiling and to determine the direction of the investigation.
  • Assisting with the production of fraud statistics, Management Information and root cause analysis.
  • Ensuring compliance with all regulatory requirements (including DPA and "treating customers fairly" principles).
  • Responding promptly and pro-actively to incoming telephone calls and correspondence by use of telephone, e-mail and letter.
  • Developing and maintaining effective relationships with colleagues and business partners.
  • Pro-actively managing personal training and development requirements.
  • To adhere to Company processes with regard to FCA compliance and Treating Customers Fairly;
  • To ensure that DPA, FCA & TCF and other regulatory requirements are met.

Personal Specification

Essential Skills:
  • Good market knowledge
  • Good knowledge of MS Word, Excel and Access preferred
  • Good commercial awareness
  • Knowledge of regulatory framework relating to Claims

Desirable Skills:
  • Motor claims experience preferred
  • Good knowledge of the Data Protection Act
  • Experience of fraud investigation and/or analysis would be beneficial although not essential

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