Refugee Support Caseworker

Liverpool, UK
13 Aug 2019
22 Aug 2019
Contract Type
Full Time
Refugee Family Reunion Caseworker Volunteer

Could you help us support refugee families to be reunited?

Location: Liverpool -Bradbury House, Brunswick Business Park, Tower Street, Liverpool L3 4BJ

Commitment: 1 day a week (Mon-Fri) (min 6 months commitment)

About the role

As a casework volunteer you will be assisting the family reunion project officer to deliver the Family Reunion Support Project. You will be providing information, assisting in gathering evidence and enabling refugees to make an application for family reunion through one-to-one casework support. You will also support with responding to enquiries for family reunion.

About the Team

The Red Cross has a long tradition of providing practical and emotional support to vulnerable refugees and asylum seekers in the UK. The Family Reunion Support Project (FRSP) provides immigration advice and practical assistance for refugees wishing to be reunited with their families. Refugees have the right to bring their family to the UK once they have refugee status, however the process of applying for a visa and bringing the family to the UK is complex and costly. Since 2013 there was a removal of Legal Aid (government funding) available to refugees for assistance with family reunion applications. Since 2015 the British Red Cross has supported those wishing to apply and have FRSP officers who are accredited by the Office of Immigration Services (OISC) to provide legal advice on family reunion applications.

This is a busy but rewarding service; the FRSP team supports around 100 family year nationally. None of this important work would be possible without the skill and enthusiasm of volunteers helping in a variety of ways.

More details of our work with refugees can be found on the Red Cross website:

What we are looking for:

  • You need to have good interpersonal, diplomacy, communication and teamwork skills
  • A good communicator and empathetic about the situation and needs of refugees
  • Personally resilient as you may need to deal with difficult or challenging situations
  • Able to speak, read and write excellent English; knowledge of a foreign language would be useful although not essential as we have interpreters (particularly one used in the current local refugee population)
  • Able to work at a quick pace while paying attention to detail
  • Able to use emotional support skills in a calm and responsible manner
  • Able to accurately and consistently record complex information
  • IT literate, with confidence and experience using databases and Microsoft
  • Able to keep the service user at the heart of what you do, supporting the Red Cross to understand service user needs and the difference our role makes
  • Knowledgeable about conflict and migration issues and sensitive to cultural issues, including those relating to gender.
  • Willing to uphold the Fundamental Principles of the International Red Cross and Red Crescent Movement and adhere to the Society's Equal Opportunities Policy.

Must undertake a DBS check to the appropriate level and must be 18 years or over to carry out this role.

Tasks included in this Role:

  • Responding to a high number of enquiries about family reunion requests to come to the UK
  • Undertaking sensitive and comprehensive face to face or phone interviews with service users to assess their family reunion needs
  • Providing clear information about routes to facilitate family reunion
  • Support the service user to access other services, for example from the NHS, legal representatives and Social Services and/or offering onward referral to relevant bodies as appropriate
  • File administration including maintaining effective paper and electronic client records using our data capture system (BRMS) including communicating effectively with the case owner
  • Scheduling appointments and interviews with clients and arranging interpreters
  • Meeting clients and interpreters to conduct non-advice related casework which helps with effective evidence gathering
  • Legal and country of origin research to support the application process
  • Liaising with third parties to help clients progress their visa application case eg: solicitors, DNA companies, translation companies, International Organisation for Migration, Children and Families across Borders, UNHCR if required
  • Identify and respond appropriately to safeguarding and protection issues with vulnerable clients, including children and vulnerable adults.
  • Working effectively with interpreters and translators

If we receive a high amount of applications for this role we may need to close the advert prior to the closing date listed

Connecting human kindness with human crisis

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