Business Improvement Manager

Legal & General
Hove, UK
14 Aug 2019
20 Aug 2019
Contract Type
Full Time
Business Improvement Manager

Company Info

Working here is about being there for our customers; we're available should the worst happen and we work together to enable social and financial equality across the UK. But it's also about you -how you develop and what you can achieve. We'll help your talent thrive in an environment where you'll be supported to work flexibly and autonomously, sharing in our success and rewarded for a great performance with a generous benefits package.

Department Info

At Legal & General Insurance we look after our customers throughout life, death and everything in between so that you know that everything that's important to you is protected. With over 180 years' experience in providing Insurance policies, our customers trust us to be there and to do the right thing.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Job Duties
  • Working closely with key business stakeholders, you will lead a portfolio of initiatives and/or focused workstreams and support strategic programmes of change to identify, develop and deliver business process improvements that deliver tangible benefit for our customers, colleagues and/or shareholders.
  • Through strong stakeholder relationships, you will identify opportunities for business transformation at a tactical and strategic level and work with colleagues to shape and deliver solutions with full business engagement throughout the journey.
  • Using structured methodologies and project governance, the role holder will lead activities to investigate, analyse and model business processes and through appropriate analysis techniques, identify opportunities for improvement.
  • Lead transformational change initiatives/ improvement workstreams and support strategic programmes of change to improve/transform end to end processes, enhancing effectiveness and efficiency by focusing on the customer value flow, colleague experience and commercial goals of the business
  • Apply relevant methodologies to understand and improve business wide processes, driving enhancement throughout, ensuring that process design remains in line with regulatory commitments, cost assumptions, customer requirements and business strategy.
  • Ensure that appropriate prioritising, planning, resourcing and contingencies are integrated into project and resource plans to deliver targeted outcomes that are aligned to L&G's Customer Experience and Treating Customers Fairly Policy.
  • Analyse and understand the impact of recommended changes on budgets, organisational design, front line colleagues and business processes.
  • Maintain a close understanding of key customer expectations and/or requirements to lead improvement initiatives that ensure business processes remain aligned to key customer needs
  • Design, lead and implement portfolios of improvement, ensuring all activities maintain strong project governance throughout the project lifecycle with appropriate structure in place to support the escalation of key project risks and/or issues.
  • Drawing on relevant methodologies and through close analysis of lessons learned from previous change activity, take the lead in continuously improving our change delivery and the way colleagues are engaged throughout the transformation journey.
  • Drawing on recognised business engagement models and through the application of a range of colleague engagement techniques, work closely with colleagues to ensure full business readiness for relevant improvement and/or transformational activity.
  • Take the lead in all matters with regard to the management of employees, ensuring that management discretion is used in a consistent manner and that the area follows the Group's policies and procedures including the Partnership Agreement to maximise business performance.

  • Desirable: Prince II Practitioner/APMP, Lean Six Sigma principles, Agile
  • Desirable: A good understanding of the Life Insurance market (Group and Individual Protection) and associated business processes
  • Understanding of techniques for streamlining business processes, including Lean methodology, error proofing, value stream assessment, process cycle time reduction, future proofing, resilience, reliability, cost effectiveness
  • A good understanding of the relationship between business process design and regulatory risk and compliance frameworks
  • Proficient in techniques for streamlining business processes; which have been modelled and understood
  • Able to draw on project management experience to lead programmes of transformational business process change
  • Proficient in cost-benefit analysis and business case development
  • Skilled in stakeholder management, with experience in collaborating with colleagues across cross-functional projects to identify and deliver transformational changes that benefit colleagues, customers and/or shareholders
  • Able to lead and engage others and also to support their skills development


Whatever your role, we reward ability, performance and attitude with a package that looks after all the things that are important to you. Our employees have a wide range of benefits including a generous pension scheme, life assurance, 27 days' holiday,private medical insurance, performance related bonuses, a variety of share schemes, discounts at both a huge range of high street stores and our own great products, your hard work will be rewarded when you join us.

For further information, please contact

Limited travel may be required to other sites as part of this role.

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