Digital Product Manager

Legal & General
Hove, UK
14 Aug 2019
22 Aug 2019
Contract Type
Full Time
Digital Product Manager

Company Info

LGIM is the investment management arm of Legal & General Group, a FTSE 100 company. We are one of Europe's largest asset managers and a major global investor, with assets under management of £983.3bn* (as at 31 December 2017). Our success has been built by focusing on clients and providing them with services and solutions that meet their needs. We offer strategies across the full spectrum of asset classes, including equities, bonds, property, alternatives and cash, as well as multi-asset strategies tailored to the needs of institutional and retail investors.

LGIM is one of the world's leading providers of index fund management. We are at the forefront of developments in liability-driven risk management solutions for defined benefit pension schemes, a leading provider of defined contribution solutions and also offer wide range of strategies to help our clients manage their investment objectives. LGIM continues to innovate as markets evolve, building strong relationships with clients including pension scheme, sovereign wealth funds, wealth managers and other professional investors.

We understand that our scale brings responsibilities. We play an active role in the companies we invest in, from exercising shareholder voting rights to directly engaging with companies at a board level. By engaging with businesses, we aim to unlock value for investors and shape the future and sustainability of financial markets.

In addition to having a leading position in the UK, we have selectively expanded into new markets across Europe, the Middle East, Asia and the US. We believe that translating our capabilities to reflect the needs of our international clients will mean we are well placed to help them achieve their objectives.

*LGIM internal data as at 31 December 2017, including derivative positions and advisory assets. These figures include assets managed by LGIMA, an SEC Registered Investment Advisor.

Department Info

With a team of over 400 people servicing over 2.8 million customers and over 13,000 corporate clients our Workplace DC Pensions business helps people plan and save for their retirement. Our vision is to be recognised through market leading customer engagement and digital innovation as the expert in helping customers achieve their long term saving goals and to be their employer's partner of choice.

We're a trusting, enthusiastic and commercially ambitious business who really care about helping our customers save for their future. We value each other and take absolute pride in performing at our very best.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Job Duties
  • Support the development and delivery of a powerful digital vision to optomise the online customer experience in order to help achieve performance against profit, sales volume and targets, ensuring expense allocations are appropriate to book size & level of activity, and fall within budget
  • Use insight to gain a deep understanding of the digital needs and wants of our key audiences. Manage the evaluation and analysis of data, using this to interpret and predict technology trends, reporting on this and adjusting plans accordingly
  • Engage with business functions (Distribution, Operations & Head of DC Client Communications) to understand their priorities to support the creation and prioritisation of the backlog
  • Develop close working relationships with the key internal departments across LGIM, including, Digital Operations, Distribution, Operations, Compliance, Risk, and Finance to ensure that developments are implemented efficiently and that business objectives are met. As well as ensuring that internal relationships operate in a smooth and efficient manner.
  • Communicate effectively and persuasively with cross-functional teams. Working closely with the Digital operations, Marketing Services & Approvals team to develop motivating online experiences & messaging and to deliver integrated campaigns that meet L&G standard & policies including TCF
  • Define, agree and work within the appropriate budget required to achieve plans, particularly focusing on opportunities for cost efficiencies
  • Input into the transformation of our group digital vision & products to grow broader pension awareness and consideration of LGIM as well as the group brand team

  • Professional qualifications in relation to the role are desirable for example CIM, IDM, UX/UI
  • Graduate Calibre
  • At least 5 years' experience in a similar digital role is essential, Experience of working within a similar FS industry would be beneficial but not essential
  • Experience of successful digital delivery and product management
  • Experience of digital journey optimisation
  • A strong understanding of, and passion for, digital
  • Good understanding and proven track record of online transactional platforms that have driven demonstrable business results
  • Significant understanding of agile methodologies and solid experience of managing across teams to drive digital excellence.
  • Robust general knowledge of the pension market and emerging trends in consumer behaviours.
  • Experience of developing and managing insight led customer online journeys and plans across a portfolio of services, products and brands, preferably within Financial services
  • Excellent understanding of the latest methods of measuring and optimising digital investments to drive sustainable profitable growth
  • Solid understanding of the risk and regulatory environment in which the financial services industry operates and the impact it has on digital strategy, propositions and communications
  • Strong networking, influencing and relationship management skills with the ability to clearly communicate and influence at all levels
  • A genuine passion for the customer which is demonstrated through all team outputs
  • Strong commercial awareness and ability to manage and optimise budgets
  • Desire to work in a dynamic environment where your work is critical to the company's long term success


Whatever your role, we reward ability, performance and attitude with a package that looks after all the things that are important to you. Our employees have a wide range of benefits including a generous pension scheme, life assurance, 27 days' holiday,private medical insurance, performance related bonuses, a variety of share schemes, discounts at both a huge range of high street stores and our own great products, your hard work will be rewarded when you join us.

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