IT 1st Line Technical Support

Location
York
Salary
£18500 - £20000 per annum
Posted
14 Aug 2019
Closes
27 Aug 2019
Ref
00097379
Contact
Recruitment Genius Ltd
Function
IT
Contract Type
Permanent
Hours
Full Time
This company are a leading UK training provider offering courses in M&E Safe Systems of Work, Electrical Installations, Legionella training and more. They are looking for an enthusiastic and passionate person to join their Digital team. A variety of projects with a small team allows for team members to get involved and make a real difference in the company.

Responsibilities:
- Capturing, managing and completing IT support tickets
- Answering phone and providing support (can be remote desktop support)
- Research/Quoting/Ordering of IT equipment
- Updating and maintenance of IT equipment and networks
- Supporting development team; arranging meetings, note taking, testing of systems
- Drop-off/Pick-up of equipment and supplies for multiple-departments
- Fault finding and diagnostics
- Hardware maintenance & upgrades
- Managing users accounts across various systems
- QA Testing of new systems

Skills & Experience:
- Good communication skills; both verbal and written
- Extremely organised
- Experience in Windows & Mac OS
- Knowledge of Unix/Linux preferable
- Some networking experience preferable but not required
- Ability to research problems independently and offer solutions
- Clean driving licence

Hours Mon-Thu 8:45 to 5:30, Fri 8:45 to 5:00 with a 1 hour lunch break.

Role to be based at their York Head Office. Occasional trips to their Slough branch will also be required to ensure that systems are up-to-date and in good working order.

Full training will be provided in areas that are needed.

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