Product Consultant Twickenham

Recruiter
Parkside Office Professional
Location
Reading, UK
Salary
Competitive
Posted
16 Aug 2019
Closes
15 Sep 2019
Ref
1222698052
Sector
Retail
Contract Type
Permanent
Hours
Full Time
- Approaching customers and ensuring that they are dealt with efficiently, courteously and as promptly as possible to deliver excellent customer service that exceeds all customer's expectations
- Dealing with customers' orders and queries in a confident, efficient and professional manner coupled with resolving any customer issues/enquiries to a satisfactory conclusion.
- Having comprehensive product knowledge to enable alternatives to be suggested to customers and provide expert advice
- Wherever possible, identifying improvements to processes to enhance customer service, reduce costs, improve margin etc.
- Matching the needs of the customer to the best product available, remembering add ons and upselling
- Ensuring all deliveries are checked off accurately, promptly and that relevant paperwork is passed on efficiently and quickly.
- Keeping paperwork precise and clear so that tasks may be followed by colleagues (particularly whoever is covering for your day off).
- Create effective, up-to-date displays in the showroom, ensuring that all products are clearly coded, priced and kept clean and well presented.
- Ensure specific customer requirements are processed efficiently, promptly and to meet delivery promise.
- Ensure all promises made to customers are realistic, achievable and are completed.
- Be prepared to deputise effectively in the absence of the Branch Manager or Assistant Manager.

General Duties

- Keep a customer friendly, working environment and follow the clear-desk policy at the end of each day.
- Prepare and assist with stocktakes adhering to Company procedure.
- Supplied company uniform to be worn at all times and kept neat, clean and presentable, ensuring work wear and appearance standards are adhered to.
- Assist with the training and development of all new recruits.
- Report any Health and Safety issues to your line manager.
- Take on any reasonable ad hoc duties to ensure the smooth running of The Company.

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy.Parkside Recruitment is an Equal Opportunities Employer.

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