Passenger Service Agent - Manchester Airport

JBS Recruitment LTD
Manchester, UK
12 Aug 2019
14 Aug 2019
Contract Type
Full Time
Assisting Passengers with reduced mobility and guiding them through every step of their journey through the Airport.

The main duties of Passenger Reduced Mobility Staff include but are not limited to:
• Upholding the company's high standards
• Assisting passengers with mobility
• Working closely with Airline staff to ensure a smooth boarding process for wheelchair users
• Providing an exceptional customer experience

Person Specification
• Be flexible with working hours (able to work days, nights & weekends)
• Must be hardworking & reliable with an excellent work ethic
• Be passionate about customer service and have a calm and friendly manor
• Be able to quickly react to and assess any situation and prompt a remedial action
• Have no criminal convictions

Due to the location of work being at the airport you must qualify. Therefore, we need the following information from you:
• 5-year checkable history (employment, self-employment, education or benefit claim)
• 5-year UK address history
• Valid photo ID (Driving licence accepted for British citizens)
• If you are successful at interview, you will be CRB checked

Health & Safety
• You are required to complete a Security exam and therefore need to display you understand Health & Safety practices, therefore you will need to demonstrate you have a good understanding and communicate clearly in both written and verbal English.
• Establish and maintain a safe working environment for other staff and customers to comply with Company policy and health, safety and security regulations.
• You will need to be physically fit and able to carry out this role; the Airport is a large environment and you will often be required to walk long distances between work

Shift Patterns
4 shifts on, 4 shifts off:
Variety of shifts you must be flexible to work days, nights, weekdays and weekends
Other shifts may come available

Pay Rates (Inclusive of holiday pay)

Weekly payment
A full 5-year Airside Pass (Whilst you are working with JBS)
Discounted travel to and from work
Airside & Landside discounts (including shops & restaurants)

*Please note JBS are acting as an employment business with regards to this position*

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