1st Line Apple Mac Engineer

Recruiter
Latcom
Location
Hersham, UK
Salary
Competitive
Posted
27 Aug 2019
Closes
25 Sep 2019
Ref
1233167229
Contract Type
Permanent
Hours
Full Time
1st Line Apple Mac Engineer near Walton-on-Thames.

You must have your own transport as you will be expected to travel to two of my client sites within range of 10 miles.

Job responsibilities:
  • 1st Line Mac Technical Support
  • Setup, configuration and systems administration of Apple iOS, Mac OSX and Windows based desktop and portable computer systems.
  • Troubleshoot and diagnose Incidents related to computer and network systems, implementing workarounds and fixes to Known Errors in order to restore normal service operation within the agreed response/fix times.
  • Escalate Incidents via the appropriate channels as per client's processes.

Skills required:
  • Proven Mac 1st Line Technical Support.
  • Excellent troubleshooting skills.
  • Broad understanding of methods and problems of networking, server and systems administration.
  • An awareness of ITIL or experience working in an ITIL aligned environment highly desirable.
  • Apple Certified Technical Coordinator (ACTC) certified desirable

You will need to be DBS checked so you must have no criminal convictions.

This job was originally posted as www.totaljobs.com/job/87576796

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