IT Support Technician

7 days left

Recruiter
EXCIS COMPLIANCE LIMITED
Location
Stonehouse, UK
Salary
Competitive
Posted
27 Aug 2019
Closes
26 Sep 2019
Ref
1233166565
Contract Type
Permanent
Hours
Full Time
Excis is a global IT Service Provider based in the UK and has local entities in 40 countries around the world (please visit us on: www.excis.com).

Currently we are looking for a IT Support Technician based in Stonehouse, UK.

Please kindly find the details below:

· To provide technical support; answering support queries either onsite or via phone or email.

· To maintain a high degree of customer service for all support queries and adhere to IS Policies and Procedures.

· To take ownership of user problems and be proactive when dealing with user issues.

· To log all calls on the call logging system and maintain full documentation.

· Respond to enquiries from clients and help them resolve any hardware or software problems.

· Maintain a log of any software or hardware problems detected.

· Support users in the use of Computer equipment by providing necessary training and advice.

· To escalate more complex service issues to the relevant IT personnel.

· Troubleshooting & Problem Solving of Workstation related problems

· Maintaining Asset Register of all IT equipment in IS Workshop and Department

· Managing and maintaining Workstations 7/8/10

· Implementing workstations 7/8/10

· Implementing & Support of MS Office 2000-2013 products incl. but not limited to MS Word, MS Excel, MS Outlook, MS PowerPoint

· Installation and Support of Network & Local Printers

· Installation of Desktop IP Phones

· Required to work long hours from time to time

· Basic MS Active Sync & Blackberry knowledge

· Setups of iPad, iPhone and Android devices

· Ability to do remote support (Tools will be provided)

Requirements:

Education:

IT graduate, A+ or MCSE

Experience:

- Minimum 2 years of experience in Support Roles

- Outstanding Client Service Skills

- Excellent Interpersonal skills

- Experience in Ticketing Tools.

Languages:

English fluent

Benefits

- full time opportunity

- possibility to work in a multinational company

- employment contract

This job was originally posted as www.totaljobs.com/job/87573280

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