1st Line Support/Service Desk Analyst

Morgan Turner Group Recruitment
St. Helens, UK
12 Aug 2019
21 Aug 2019
Contract Type
Full Time
Our client a leading IT and communication provider is looking to recruit a hardworking, personable and enthusiastic 1st Line Support Specialist to join their expanding team.

Reporting to the IT Manager. Duties will include;

·The main duties will include supporting Microsoft and CRM based systems.

·Providing support via telephone, in person or remotely.

·Responding to software, hardware or network issues in adherence to service level agreements.

·Logging support calls.

·Undertaking fault finding on technical issues or escalating as required.

·Active Directory and user account management.

·Support of voice or video communication services.

Applicants must be well organised, self-motivated, enthusiastic and capable of working using their own initiative and have excellent Customer care/service skills.

The successful candidates must be professional and possess first-class time management capabilities with a demonstrable willingness to contribute towards the team's success. Previous experience within a technical support role or an IT qualification would be desirable but not essential.

This is an excellent opportunity to develop your IT career and in return the company offers a rewarding salary with an extensive benefits package and on-going training and support along with future career development options.

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