New Claims Team Leader

Parkside Recruitment.
Uxbridge, UK
12 Aug 2019
21 Aug 2019
Contract Type
Full Time
New Claims Team Leader

I am currently looking for someone intelligent and reliable to join the team of a great Company based in Uxbridge. The purpose of this role would be to manage, support and motivate the new claims team activity day to day, ensuring all new claim opportunities into the business are maximised resulting in a high conversion rate of cases into hire. If you feel this is something you could succeed at, apply today!

What does the job involve?
  • To ensure all new claims into the business are investigated in line with business expectations and opportunities maximised
  • Organise shift patterns to support forecasted work volumes
  • Build and maintain relationships with work providers to support business growth
  • Ensure all processes and systems remain fit for purpose
  • Driving the implementation of any changes as required
  • Respond promptly to high call influxes, utilising business resource to respond to volume, avoiding any adverse impact on the customer journey
  • Assist in team queries and escalations including customer dissatisfaction and complaints
  • Analysing data on cases sent out to other hire providers to assess the accuracy of decisions being made within the team
  • Promote attention to detail and manage business risk such as loss of assets as a result of fraud or damage.

Key attributes were looking for?
  • Excellent organisational and prioritisation skills with a strong attention to detail
  • Analysis and problem solving skills
  • Understanding of Visions services, philosophies, systems and organisation
  • Understanding of group insurance policies
  • Ability to use initiative and think outside the box
  • Can focus your team effectively during busy periods
  • Have the ability to make fast, informed decisions
  • Good communication skills (both verbal and written)
  • Motivational skills
  • Negotiation skills

Hours 08:00 - 16:30

Permanent, Full-Time

Salary £25k - £30k per annum

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.

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